Regional Head of Customer Success, APAC

About the role

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Position Summary The Regional Head of Customer Success (RHCS) is the senior customer-facing leadership role for Global Services within a defined geographic region. The role carries end-to-end accountability for customer outcomes across all four Lines of Service; Contact Center (Customer Experience Centers), Technology & Service Operations, Financial Services, and Field Services, spanning both active deployment programs and steady-state service operations. The RHCS operates as the single point of regional accountability for service governance, escalation management, and customer satisfaction, ensuring that Service Delivery Managers (SDMs), Technical Account Managers, Business Analysts, and Release Management & Planning resources are aligned, coordinated, and executing to Global Services standards. While SDMs retain program-level accountability, the RHCS provides the regional leadership layer that drives consistency, escalation resolution, and continuous improvement across the portfolio. The role operates in a matrix environment. Multiple SDMs carry a dotted-line relationship to the RHCS, as do Release Management & Planning resources, Business Analysts, and Technical Account Managers embedded across programs in the region. The RHCS provides direction, prioritization alignment, and performance oversight across these resources without replacing the direct-line reporting structure of each function. This role reports directly to the Senior Director, Customer Success and serves as the primary escalation and leadership interface between the regional program portfolio and the Global Services executive team.

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