Reservation Agent

About the role

Handle incoming reservation inquiries via phone, email, and online booking platforms Provide detailed information about room types, rates, packages, and resort amenities Process reservations accurately and efficiently using our reservation management system Upsell room upgrades and additional services to maximize revenue Assist guests with modifying or canceling reservations as needed Collaborate with other departments to ensure guest requests and special requirements are met Maintain up-to-date knowledge of promotions, events, and local attractions Resolve guest concerns and complaints in a timely and professional manner Generate reports and maintain reservation records as required Support the front desk team during peak times or as needed Excellent verbal and written communication skills in both Spanish and English (additional languages are a plus) Proficiency in reservation management systems and basic computer skills (MS Office) Strong organizational skills and attention to detail Ability to multitask and work efficiently in a fast-paced environment Exceptional problem-solving skills and a customer-centric mindset Previous experience in hospitality or customer service (1-2 years preferred) High school diploma or equivalent (required) Bachelor's degree in Hospitality, Tourism, or related field (preferred) Flexibility to work various shifts, including weekends and holidays Ability to remain calm and professional under pressure Enthusiasm for delivering exceptional guest experiences Attractive incentive plan. Significant discounts on hotel services. Discounts at Accor group hotels and partner companies.

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Company Intel

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