Quality Executive

Responsibilities

• Quality Management
• Implement and support Raffles brand quality programs and standards.
• Coordinate internal audits, inspections, and follow-up action plans.
• Assist with preparation for external audits (LSQA, LQA, Corporate Quality, ISO, etc.).
• Monitor guest feedback platforms and coordinate improvement initiatives.
• Conduct regular quality walkthroughs across the resort.
• Track service performance indicators and prepare reports for leadership.
• Compliance & Documentation
• Maintain accurate and confidential records for quality programs.
• Ensure compliance with Raffles/Accor policies, ISO standards, and local regulations.
• Support risk assessments, corrective and preventive actions.
• Prepare monthly and quarterly reports for resort and corporate levels.
• Training & Internal Engagement
• Support training programs related to quality and service excellence.
• Assist in developing communication materials to promote awareness among colleagues.
• Encourage a culture of quality, responsibility, and continuous improvement.
• Other Duties
• Provide administrative support for meetings, audits, and documentation.
• Assist other departments during brand inspections projects.
• Perform additional tasks assigned by the supervisor or management.
• Knowledge & Experience
• Bachelor's Degree in Hospitality Quality Management, or related field.
• Minimum 1-2 years of experience in quality or hospitality operations.
• Familiarity with ISO standards (9001, 14001, 45001) is a strong advantage.
• Skilled in data analysis, reporting, and Microsoft Office applications.
• Strong communication skills in English; proficiency in additional languages is an advantage.
• Competencies
• Strong organizational and analytical skills
• High attention to detail
• Professional communication and collaboration
• Problem-solving and proactive mindset
• Integrity, confidentiality, and professionalism
• Our Values
• Respect:
• We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence:
• We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging:
• We celebrate our differences. We support each other and we always stand together.
• Empowerment:
• We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity:
• We build trust through mutual respect and being authentic.
• Diversity & Inclusion
• Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Benefits

Additional Information

At Raffles Bali, we are committed to delivering timeless luxury through exceptional quality. The Quality Executive supports this vision by ensuring that all hotel operations adhere to brand quality standards. The role monitors operational excellence, coordinates audits, maintains compliance, and facilitates programs that enhance guest experience.

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