Customer Care Contract Expert

Requirements

• Bachelor's degree in a relevant field or equivalent experience
• Minimum of 10 years of experience in Hempel customer care
• Strong knowledge of standard operating procedures
• Proficiency in standard MS Office programs
• Native Turkish speaker
• Strong problem‑solving and decision‑making skills
• Proficiency in ERP systems (Microsoft preferred) and other relevant tools
• Willingness to train and support colleagues
• Sounds like a match?
• To apply for this position, please submit your application/motivation letter with a CV in English via our recruitment system by clicking the link 'Apply'. This role offers an exceptional one-year contract, perfect for launching a career in the chemical industry.
• Application due
• Seniority Level
• Mid-Senior level Job Functions
• Customer Service Industry
• Chemicals
• At Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

Additional Information

Come and join us! We invite you to become our new Customer Care Contract Expert - Turkey Do You Also Believe People Are a Company's Greatest Asset? Reporting to our Customer Care Manager, you will have the opportunity to collaborate with inspiring colleagues in a dynamic environment. The primary responsibilities of the Customer Care Contract Expert include, but are not limited to, the following: Serve as the primary point of contact for Hempel's top‑tier customers following the sales process. Manage large‑scale customer projects, including forecasting customer needs and coordinating all required documentation. Validate operational contract terms after the initial sale. Handle complex customer inquiries, including order placement, order tracking, delivery status updates, product information, and related requests. Prioritize customer purchase orders and coordinate supply accordingly. Manage and resolve customer complaints. Provide guidance and support to junior colleagues. Participate in internal strategic initiatives and projects.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hempel? Share your experience