CSC Planning Analyst
External
Grainger · Tempe, AZFull-timeOn-site5d ago
ForecastingRouting
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Benefits
The anticipated base pay compensation range for this position is $27.50 - $45.82.Rewards and BenefitsWith benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.For additional information and details regarding Grainger's benefits, please click on the link below:https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-HireGrainger BenefitsThe anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.Position DetailsYou WillForecast transactional volumes, handle time/productivity, shrinkage, and attrition to provide an accurate short-term forecast.Create and optimize schedules for functions of up to 1000 team members to balance service needs with team member engagement and operational constraints.Lead and facilitate weekly discussion with operational business partner leader, share forecasting trends and give guidance on resource utilization and performance gaps.Partner with Sr Planning Analyst to think critically, queue strategy, and execute deployments, PTO strategies and hiring plans.Conduct quarterly shift bid and design custom shift offerings to ensure optimal schedule efficiency and team member engagement.Analyze database of historical information on absenteeism, productivity, service performance and staffing adherence to support the short-term forecast.Serve as mentor to Real-time Analysts in areas such as education of workforce systems, forecasting, and schedule optimization.You HaveBachelor's Degree or 4 years of equivalent business experience.3+ years' experience with workforce optimization software (e.g., NICE IEX, Verint Impact 360, IEX), and ACD technology (e.g., Gensys, Cisco).2+ years of experience utilizing workforce optimization tools and processes.Experience within customer experience environment.Two years of experience in trend analysis.Ability to communicate and present analytical and statistical results of forecasts to all levels of management.Experience guiding cross-functional teams in the development and implementation of business solutions.Ability to negotiate, and escalate unresolved problems or questions, and provide concise recommendations in a rapidly changing environment.Highly developed problem-solving skills including conducting root cause analysis, documenting results, and providing recommendations.Ability to effectively communicate s
Additional Information
Work Location Type: Hybrid Req Number 331662 About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
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