Account Manager

About the role

Location: Hybrid/London Type: Full time - 4-day week benefit, 100% pay for 80% time. Salary: £40,000-£50,000 + OTE DOE. Team: School Partnerships Supported by: Sales Director Closing date: Friday 31st July 2026* Start date: Commencement Upon Hiring About Bedrock Learning At Bedrock Learning, we set high standards. We are building a high-performance team of people who take ownership, think commercially, and care deeply about our mission. Students cannot access the curriculum without the language that shapes it. Bedrock gives schools a structured way to build the knowledge and vocabulary students need to understand more, and achieve more, in English, science, history, and geography. Our adaptive platform drives significant gains in reading comprehension and vocabulary growth across academic subjects, in diverse schools. We offer a trusted, supportive, and forward-thinking environment where people are encouraged to take initiative, think creatively, and grow. You will work alongside driven, collaborative colleagues, with clear expectations and strong leadership. Educational impact is at the heart of what we do. Bedrock is for people who want to work hard, take responsibility, and be part of meaningful, purpose-driven work. If you are looking for a fast-paced role where you can make a real impact and grow your career, Bedrock Learning is the place for you. Find out more about our values here. Core Responsibilities As an Account Manager at Bedrock, you will own a portfolio of school and trust customers, with responsibility for impact realisation, retention, renewals, and account growth. Trusted by more than 1,000 schools and MATs, Bedrock is a whole-school platform for teaching and assessing language, knowledge, and reading comprehension across subject areas. This is a commercially driven role, with success measured by your ability to build strong relationships, retain customers, grow accounts, and drive Net Revenue Retention, while helping schools achieve meaningful outcomes with Bedrock. You will manage accounts strategically, work with a high level of ownership and accountability, and collaborate closely with internal teams to deliver an excellent customer experience. Your key responsibilities will include: Customer Ownership and Relationship Management Own and manage a portfolio of schools and multi-academy trusts Build strong, trusted relationships with key stakeholders including teachers, literacy leads and senior leaders Develop a deep understanding of each customer's priorities, challenges and success criteria Act as the primary point of contact across all commercial, strategic and educational conversations Retention and Renewals Take full ownership of renewal cycles across your accounts, ensuring high retention and minimal churn Proactively identify at-risk customers and take decisive action to protect the partnership Lead renewal conversations, including pricing, product solutions, contract terms and negotiations Maintain clear, accurate forecasts and communicate risks and opportunities effectively Account Growth and Expansion Identify and deliver upsell and cross-sell opportunities across your portfolio Support customers in expanding Bedrock across departments, year groups and trust-wide rollouts Drive Net Revenue Retention through a combination of strong retention and strategic growth Customer Success and Engagement Use Bedrock's data dashboards to demonstrate measurable user impact guide strategic conversations Use data and segmentation to prioritise accounts and maximise commercial impact for the business and the customer CRM, Forecasting and Commercial Discipline Maintain high standards of CRM hygiene (HubSpot), ensuring all activity, renewals and opportunities are accurately tracked Use data to inform decision-making, prioritisation and forecasting Take ownership of your numbers and performance Cross-functional Collaboration Work closely with Product, Marketing, Finance and Operations to deliver a seamless experience Share customer insight to inform product development and wider strategy Contribute to a culture of collaboration, accountability and continuous improvement Reporting and Continuous Improvement Track performance across retention, expansion and engagement Identify trends, risks and opportunities within your portfolio Contribute ideas to improve processes, strategy and overall performance Minimum one year's experience in account management, customer success or sales within a commercial, target-driven environment. Ideally within EdTech, but we are also open to experience within other SaaS businesses. Bachelor's degree/equivalent or higher. Able to understand and explain sophisticated solutions in customer-friendly language, both verbally and in writing. Experience owning customer retention and driving net revenue retention. Strong commercial acumen with confidence in negotiation and driving revenue outcomes. Highly organised, with the ability to manage multiple priorities and maintain st

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