Fraud Risk Management Senior Manager

Responsibilities

• Frequently advise others on complex fraud matters, weighing alternatives and considering implication of fraud risk and return tradeoff decisions
• Provide thought leadership in advancing important fraud-related strategies, including formalization of the enterprise incident and investigation function, initiation of enterprise control inventory and loss analysis, and management of control gap analysis and recommendations
• Introduce and lead change effectively through partnerships with fraud stakeholders across the enterprise, including data science community, technology, and key first line fraud fighting agencies in Claims, Product, Underwriting, and other Family of Companies
• Lead and manage the FRRM team, establishing budget, staffing, expense priorities, and performance goals, advocating for learning and development for the team, and mentoring for less-experienced team members
• Represent fraud interests of Allstate in multiple industry consortiums over fraud, and bring back industry best practices and knowledge
• Provide thought leadership and supervision of the fraud technical analytics roles, with the goals to fully leverage and optimize the use of data, analytic and machine learning to help proactively identify fraud across the enterprise.
• Coordinate all functions within FRRM and Audit Risk Analytics, creating necessary synergies between fraud operations, technical analytics, and incident response teams, with a primary objective of preventing and detecting fraud across Allstate and the Family of Companies
• Represent fraud interests guided by in-depth knowledge of key business strategic initiatives
• Establish and continue to enhance the overall Enterprise fraud risk and return management program and review as the designated FRRM Program Lead
• Champion overall enterprise fraud opportunities and loss reporting, coordinating with multiple stakeholders across various AORs and Family of Companies
• Partner with business functions to identify process/control vulnerabilities and produce clear, actionable reports detailing exposure, control gaps, and remediation recommendations.
• Collaborate with Fraud Insights and Data Science to design, test, and deploy AI/ML-driven detection, triage, and prevention strategies, iterating based on outcomes and loss analytics.
• Ability to strategically lead across time zones and manage global, cross-functional teams (US, UK, India).
• Regulatory reporting/filing experience (monthly/quarterly cadence), with strong documentation, accuracy, and audit-readiness.
• CFE certification (Certified Fraud Examiner) strongly preferred

Requirements

• 5 or more years of experience (Preferred)
• Supervisory Responsibilities
• This job has supervisory duties.
• #LI-JH1
• Fraud Analysis, Fraud Auditing, Fraud Detection, Fraud Management Systems, Fraud Modeling, Fraud Operations, Fraud Prevention, Fraud Risk Management, Leadership, Risk Analytics, Strategic Planning, Team Management, Team Strategy

Benefits

Additional Information

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Fraud Risk Management Senior Manager role leads the Fraud Risk and Return Management (FRRM) team, a cross-functional group of up to 10 fraud business consultants and technical analysts, responsible for advancing Allstate's enterprise fraud governance, escalation, and analytics capabilities. This role provides strategic and operational leadership across a broad fraud risk landscape, serving as the central coordination point for fraud-related issues across Areas of Responsibility (AORs), business units, and senior leaders. In addition, this role is accountable for leading fraud incident response and remediation efforts and champions the buildout of fraud data infrastructure.

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