Enterprise technology engineer

Responsibilities

• Payment Operations & Issue Resolution
• Act as point of contact for payment-related incidents, including authorization failures, processing errors, and settlement issues
• Investigate and resolve issues related to:
• Card processing
• POS and payment gateway connectivity
• Processor outages or degraded performance
• Coordinate resolution efforts with payment processors, gateways, banks, POS vendors, and internal technology teams
• Document incidents, root causes, and corrective actions
• Settlement, Reconciliation & Financial Controls
• Supervise daily card settlement and funding activity
• Reconcile transaction totals between:
• POS systems
• Payment processor reports
• Bank settlement files
• Identify and resolve discrepancies such as missing deposits, duplicate charges, or incorrect funding
• Support month end close, audits, and finance inquiries related to payment activity
• Fraud & Chargeback Support
• Supervise payment activity for fraud trends and anomalies
• Support chargeback and dispute processes, including:
• Research and documentation
• Coordination with processors and fraud vendors
• Assist with fraud rule tuning, issue, and reporting
• Maintain records related to fraud cases and dispute outcomes
• Vendor & Processor Management
• Serve as the operational liaison with processors, acquirers, gateways, and banks, Support tickets and issues, SLA tracking and followups, Incident communications and post incident reviews, Support onboarding or changes related to new methods, processor configurations, or terminal/gateway updates
• Reporting, Documentation & Compliance
• Produce recurring and adhoc reports on:
• Transaction volumes, Settlement status, Chargebacks and fraud metrics
• Maintain payment operations documentation, runbooks, and standard operating procedures, Support compliance activities related to PCIDSS, SOX, and internal controls.
• Supported Payment Channels
• Instore POS payments (EMV, contactless, magstripe), Credit and debit cards, Digital wallets (e.g., Apple Pay, Google Pay), Gift cards and stored value products, ecommerce and mobile payments (if applicable)
• Required Qualifications
• 2-5 years of experience in payments operations, retail technology, finance operations, or a related field
• Strong understanding of the card payment lifecycle (authorization, bring together, settlement, funding)
• Experience working with retail POS systems and payment processors or gateways
• Familiarity with chargebacks, disputes, and fraud monitoring concepts
• This role will be required to work in shifts
• Technical & Analytical Skills
• Ability to analyze processor reports, settlement files, and transaction data
• Strong Excel or data analysis skills
• Comfortable working across multiple systems and reports to identify issues and trends
• Compliance & Risk Awareness
• Confirmed understanding of PCIDSS and payment security principles
• Understanding of basic financial controls and audit requirements
• Soft Skills
• Strong problem solving and analytical thinking .Clear and professional communication, especially with external vendors. Ability to work during high impact payment incidents. Highly detail oriented with strong follow through

Requirements

• Experience in a multi store or high volume retail environment
• Exposure to omnichannel payments (instore + digital)
• Experience supporting new payment methods or processor migrations
• Familiarity with common payment processors or platforms (e.g., Fiserv, FIS, Worldpay, Adyen, Stripe, etc.)

Benefits

Additional Information

Entity: Technology Job Family Group: IT&S Group Job Description: Role Overview The Payments Administrator is responsible for the day operational management of payment systems, ensuring accurate transaction processing, timely settlement, fraud monitoring, and rapid issue resolution across instore and digital payment channels. This role serves operational liaison between internal teams and external payment partners, helping maintain a reliable, secure, and efficient payments ecosystem. This position requires experience in retail payment flows, attention to financial accuracy, and the ability to handle incidents that can directly impact sales and customer experience.

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Company Intel

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