Customer Operations Executive

About the role

Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK. We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers. We're also an AI-first team. We believe the best people are the ones who embrace new tools and actively look for smarter, faster ways to do great work - and we invest in making that possible. Customer Operations Executive - The Role: As a Customer Operations Executive (Print & Fulfilment) at Airship/Toggle, you'll own the end-to-end delivery of our physical products - from creative handoff to client doorstep. You'll be the specialist point of contact for our hospitality clients, keeping orders, stock levels, and timelines on track. We're on a significant growth mission, so we need someone who is agile and ready to evolve with us. You don't need to be a print and fulfillment expert yet - but you do need to be a logistics thinker who takes pride in the details, is comfortable managing timelines and chasing stakeholders, and ensures no task falls through the cracks. You should be tech-curious and willing to embrace AI tools to help us work smarter and faster. Customer Operations Executive - Key Responsibilities: - Manage day-to-day project tracking in Trello and coordinate order placement for venue stock and client events - Serve as the main point of contact for print and fulfilment partners, troubleshooting issues and managing supplier relationships - Own accurate project billing, coordinate monthly billing data chases, and track inventory levels and KPIs - Quality assurance on all project details, catching errors before they become costly mistakes - Help identify new business opportunities and support department targets by engaging with clients on soft sales and marketing Customer Operations Executive - You: - Logistically minded with a natural affinity for systems, spreadsheets, and understanding how things get from A to B - Obsessively detail-oriented and a clear communicator with excellent spelling and grammar - Tech-savvy and highly proficient in Excel or Google Sheets, with experience using project management tools like Trello - A genuine problem solver who is adaptable and comfortable juggling multiple priorities in a fast-paced environment - AI-curious and proactive, exploring new tools and finding ways to work smarter without waiting to be shown

Benefits

Additional Information

Are you someone who gets genuine satisfaction from making sure every detail is right? Airship/Toggle has an exciting Customer Operations Executive opportunity! Location: Hybrid - Sheffield, S2 5QX (4 days in the office) Salary: £26,228 per annum Job Type: Full Time, Permanent Hours: 37.5 hours a week

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