Air Export Customer Service Officer [5.5 DAYS / CHANGI] (KCKC)

Responsibilities

• Customer Service Interaction
• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern Eg Ops, Warehouse , Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated .
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

• Min Diploma
• 5 year's experience within the same industries / field
• Kelly Chong Reg No:R26161160
• The Supreme HR Advisory Pte Ltd EA No: 14C7279

Additional Information

Working Location: Alps Ave (Changi) Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm Basic Salary: $2300-$3500

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