Senior Product Manager, Personalization

Responsibilities

• Own the platform's core surfaces end-to-end, including onboarding, permissions, preferences, homepage, notifications, audit trail, and reporting, from strategy through iteration.
• Champion the end-to-end user experience, map real user flows and journeys, and shape intuitive, cohesive interactions across every surface.
• Think in systems to design primitives and patterns that compose cleanly across products, anticipating second-order effects and prioritizing long-term foundations.
• Turn messy, ambiguous horizontal challenges into concrete, elegant requirements and shipped software.
• Establish direction with data, defining clear success metrics and leveraging analytics to guide future iteration.
• Leverage the latest AI prototyping tools to pressure-test ideas and build rapid proofs-of-concept before committing engineering time.
• Facilitate airtight coordination across engineering, design, data, and GTM functions to ship cohesive products.
• What you'll bring to the role
• 5+ years of Product Management experience, with a proven track record of shipping and iterating on user-facing platform or growth products in a B2B SaaS environment.
• Deep platform expertise, specifically managing connective experience, such as onboarding/activation, lifecycle notifications, permissions, or relevance engines.
• A design-thinking instinct - you naturally empathize with users, think in flows and journeys, and sweat the quality of the end-to-end experience, not just the individual feature.
• Exceptional systems thinking, with a natural ability to reason about dependencies, edge cases, data models, and architectural constraints alongside engineers.
• An AI-native workflow, comfortable utilizing modern AI tools to quickly turn product concepts into working proofs-of-concept.
• A metrics-driven framework, using customer interviews and product analytics to validate success and make fast, informed decisions.
• High EQ and comfort with ambiguity, combining strong communication skills with the grit and judgment to drive progress amidst imperfect information.
• A strong mission alignment and a genuine passion for reducing complexity to make healthcare better.
• Bonus points:
• Experience with recommendation, relevance, or ranking systems
• Experience with building internal tools your coworkers love
• Experience in a regulated, data-heavy domain like fintech, health tech
• Experience at a rapidly scaling, venture-backed startup where things change quickly

Benefits

Additional Information

This is fully remote role within the United States. We are seeking a systems-minded, highly collaborative Senior Product Manager to architect and build the foundational experience that powers the entire Turquoise platform. This product owner will own the core connective tissue, including onboarding, preferences, notifications, and reporting, ensuring that every vertical and feature scales seamlessly and feels like a single, coherent user experience. With support from Engineering, Design, Data, and GTM teams, your ability to untangle deep technical complexity and design durable primitives will directly enable the company to ship faster and scale our mission of simplifying healthcare pricing. Why this Role Matters The Personalization team builds the foundational building blocks that the rest of Turquoise relies on. By designing elegant, horizontal surfaces and platform infrastructure, this role directly multiplies the impact of every other product team and ensures a unified, intuitive journey for our customers.

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