Agency Enquires Agent

Responsibilities

• Handling inbound calls from intermediaries and internal customers
• Responding to emails and written queries in a timely way
• Investigating commission and fee-related enquiries
• Managing your workload to meet service level agreements
• Recording all interactions accurately within systems
• Delivering high quality customer service on every interaction
• Supporting colleagues and sharing knowledge across the team
• Contributing to process improvements and team objectives
• Who we're looking for:
• Experience in a customer service or contact centre role
• Strong communication skills, both written and verbal
• Good problem-solving ability and sound judgement
• High attention to detail and accuracy
• Ability to manage workload and prioritise effectively
• A team-focused approach with a willingness to support others
• Resilience when handling high volumes or challenging queries
• An adaptable mindset and openness to learning
• Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer - both for our own products and at a range of high street stores and online
• We're creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
• At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
• We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
• It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Benefits

Additional Information

We're looking for an Agency Enquires Agent to join our Agent Remuneration team in Cardiff. This is a great hybrid opportunity to build your career in financial services, supporting intermediaries with a range of queries while developing new skills in a supportive and collaborative team. Salary from £24,720.

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