Front Desk Concierge - ROOST Rainey

Responsibilities

• Greet guests with warmth, professionalism, and genuine hospitality
• Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency
• Assist guests with questions, requests, and personalized recommendations
• Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
• Handle phone calls, emails, and guest communications in a polished, timely manner
• Collaborate with housekeeping, maintenance, and management to support smooth daily operations
• Maintain a clean, organized, and guest‑ready front desk and lobby area
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Support administrative tasks, record‑keeping, and shift documentation

Requirements

• 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
• Strong communication skills and a naturally warm, guest‑focused demeanor
• Ability to multitask and remain composed in a fast‑paced environment
• Proficiency with reservation systems and front‑office software
• Strong attention to detail and organizational skills
• Flexible schedule, including nights, weekends, and holidays

Benefits

Additional Information

About Method Co. Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. About ROOST White House ROOST White House is a design ‑ forward, apartment ‑ style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one ‑ , and two ‑ bedroom apartments feature full kitchens, in ‑ unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co ‑ working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city. It's an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location. Website: https://www.Myroost.com Position Overview We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests-handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.

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