Senior Associate, Research Digital Solutions

About the role

The Senior Associate, Research Digital Solutions is a hands-on application engineer supporting laboratory systems, with a primary focus on the GeneData platform. This role combines user-facing support with technical configuration and maintenance of application environments. You will work closely with scientists, subject matter experts, and vendors to implement enhancements through hands-on configuration, troubleshoot issues, and continuously improve system usage and workflows. The role requires someone who enjoys operating across both user interaction and technical configuration, with a strong interest in laboratory processes.

Responsibilities

• Act as the primary point of contact for research associates and scientists for lab applications, with a focus on the GeneData platform; triage, troubleshoot, and resolve incidents and service requests.
• Support and maintain laboratory applications such as:
• GeneData Biologics / Screener / Expressionist
• Waters NuGenesis LMS (ELN/SDMS)
• Zontal SDMS
• Perform hands-on configuration and administration of applications, including:
• User interfaces, workflows, templates, and system settings
• Data structures and application configurations
• Scheduled tasks and job monitoring
• Translate business needs into practical system configurations and improvements, working closely with scientific users and application vendors.
• Support and monitor system integrations, including:
• Authentication and access (Active Directory)
• File transfers (e.g., SFTP)
• Data exchange interfaces (APIs, database connections)
• Assist in maintaining application environments (test, validation, production) in line with change management and GxP practices.
• Support enhancement requests and small-scale improvements, collaborating with vendors and internal stakeholders.
• Contribute to process improvements and basic automation (e.g., scripting, scheduled workflows) to increase efficiency and reduce manual work.
• Support system upgrades, patches, and routine maintenance activities.
• Provide user training, guidance, and documentation to support effective and compliant system usage.
• Collaborate with IT and other teams to support reliable system operation and data availability.

Requirements

• Bachelor's degree in a relevant field (e.g., Biomedical Engineering, Bioinformatics, Computer Science).
• Minimum 3+ years of experience in biotech/pharma or laboratory IT, preferably in a regulated (GxP) environment.
• Experience with:
• Application support and system administration
• Laboratory systems (GeneData, ELN, SDMS, or similar platforms)
• Supporting end users in research environments
• Basic to solid understanding of:
• Windows-based environments
• Networking fundamentals
• SQL/databases
• Hands-on experience with:
• User access management
• Application configuration and support
• Integration concepts (APIs, file-based interfaces, database connections)
• Experience with scripting or automation (e.g., PowerShell, Python) is a plus.
• Experience with PowerBI or reporting tools is a plus.
• Strong preference for candidates with experience in a laboratory or research environment, or demonstrated understanding of scientific workflows and data.
• Profile
• Comfortable working closely with scientists and translating needs into practical solutions
• Interested in both user support and hands-on system configuration
• Strong problem-solving mindset with attention to detail
• Able to work in a dynamic environment
• Proactive and eager to learn and improve systems and processes
• About You
• You are genuinely passionate about our purpose
• You bring precision and excellence to all that you do
• You believe in our rooted-in-science approach to problem-solving
• You are a generous collaborator who can work in teams with a broad spectrum of backgrounds
• You take pride in enabling the best work of others on the team
• You can grapple with the unknown and be innovative
• You have experience working in a fast-growing, dynamic company (or a strong desire to)
• You work hard and are not afraid to have a little fun while you do so!
• Locat

Additional Information

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us!

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