Product Manager

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Product Manager (MSP / MSSP Services) Build What We Sell. Scale What We Deliver. Define What's Next. At DYOPATH, our services are our product - and how we define, package, and deliver them is what sets us apart. We're focused on creating scalable, repeatable, and high-impact MSP and MSSP offerings that drive value for our clients and growth for our business. We're looking for a Product Manager to own the lifecycle of our service portfolio, shaping what we sell, how we deliver, and how we continuously improve. This role is ideal for someone who can translate complex technical services into clear, structured, and market-ready offerings. Role Details Location: Remote (US) Schedule: 1st Shift (8a-5p CST) Pay Rate: $130,000 (annually) Why This Role Is Different This isn't traditional product management - you will: Define and standardize services, not just features Ensure alignment across Sales, Delivery, Support, and Marketing Build scalable service offerings that are profitable and repeatable Translate technical complexity into clear, sellable solutions Drive AI-enabled service innovation and operational efficiency Directly impact revenue through service design and positioning What the Product Manager Owns Service Lifecycle & Product Strategy Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs) Segment offerings by customer size, vertical, and business unit Ensure alignment between what is marketed, sold, delivered, and supported Service Catalog & Documentation Maintain a normalized product and service catalog Own all supporting documentation, including internal and client-facing materials Establish governance for documentation standards, templates, and approvals Ensure consistency across all functions (Sales, Delivery, Support, Finance, Marketing) Pricing & Service Economics Develop and maintain cost models, pricing structures, and MSRP Continuously refine unit economics (ticket costs, delivery costs, infrastructure support) Ensure services are scalable, profitable, and standardized Cross-Functional Enablement Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications Align product needs with training and enablement programs Train internal teams across Sales, Delivery, and Support Act as a translator between technical and non-technical stakeholders Innovation & Continuous Improvement Define and drive AI-enabled delivery strategies across services Identify opportunities for automation, efficiency, and scalability Establish guardrails to prevent over-customization Create feedback loops across Sales, clients, and internal teams Go-To-Market & Alignment Partner with Sales and Marketing to ensure accurate positioning and collateral Support service adoption, expansion, and retention through clear value articulation Align offerings with market demand and evolving client needs Governance & Reporting Build and communicate product roadmaps and release cycles Ensure alignment with compliance requirements, SLAs, and contractual obligations Maintain accountability across cross-functional stakeholders What Great Looks Like in This Role You'll stand out if you: Think in terms of scalable services, not one-off solutions Balance standardization with flexibility for client needs Translate technical services into clear business value Drive alignment across multiple teams without direct authority Focus on profitability, repeatability, and operational efficiency Communicate clearly across technical and non-technical audiences What You'll Do in Your First 90 Days Assess current service catalog, documentation, and alignment gaps Define or refine ICPs and service segmentation strategy Identify opportunities for standardization and improved unit economics Establish governance for documentation and service updates Strengthen alignment across Sales, Delivery, and Support What You Bring Required 7+ years of Product Management experience in technical services (MSP, MSSP, or similar) Proven success productizing complex service offerings (not just software) Strong experience with IT infrastructure, cloud, or cybersecurity services Ability to create clear, precise documentation and client-facing materials Experience working cross-functionally with Sales, Delivery, and Operations teams Bachelor's degree in Business or related field Strong English communication skills (written and verbal) Preferred Broad technical fluency across MSP/MSSP domains (infrastructure, cloud, security) Experience in service-based or subscription business models Certifications Required (One or More) AIPMM Certified Product Manager (CPM) Professional Scrum Product Owner (PSPO) SAFe Product Owner/Product Manager (POPM) Certified Scrum Product Owner (CSPO) Pragmatic Institute Certification Preferred PMI Professional in

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