Area VP, Solution Consulting - Canada

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What you get to do in this role: AI Strategy & Thought Leadership - Define and execute the AI-native SC vision for Canada, positioning ServiceNow as the enterprise AI platform of choice across public sector, financial services, and commercial markets. - Champion Now Assist, AI Agents, and AI Control Tower in every customer engagement - translating GenAI and agentic automation capabilities into measurable business outcomes. - Build and scale repeatable AI demonstration frameworks and value narratives that differentiate ServiceNow against Microsoft Copilot, Salesforce Agentforce, and frontier AI providers. - Serve as Canada's executive AI thought leader at customer briefings, industry events, and ServiceNow Knowledge - representing the future of intelligent work. Organizational Leadership - Lead, develop, and inspire a high-performing team of Solution Consultants across Canada, with accountability for team attainment, capacity, and capability development. - Build an AI-native SC culture - hiring for AI fluency, establishing AI-first demo standards, and designing onboarding programs that develop consultants who lead with intelligence. - Implement structured coaching and mentorship frameworks that accelerate SC growth, with particular focus on early-career talent through programs such as SC Academy. - Partner closely with Area VP Canada and cross-functional leaders (Sales, CEG, Partners, Marketing) to align SC strategy with regional pipeline and revenue objectives. Customer Engagement & Pipeline Impact - Engage as an executive sponsor on Canada's most strategic accounts and new logo pursuits, leading AI-centric discovery, solution mapping, and value proof activities. - Drive new logo acquisition through compelling AI platform demonstrations across ITSM, HRSD, CSM, and Field Service Management, anchored in real customer outcomes. - Partner with sales leadership to build and qualify pipeline, leveraging AI hero plays, industry-specific use cases, and competitive displacement strategies. - Oversee the design and delivery of high-impact workshops, proof-of-concepts, and executive briefings that advance deals and deepen customer confidence in the Now Platform. Enablement & Innovation - Lead AI readiness programs for the Canada SC organization - covering Now Assist, Generative AI Studio, AI Agent orchestration, and AI Governance/Control Tower capabilities. - Develop and curate AI-specific demo assets, industry accelerators, and competitive battle materials that keep the Canada SC team at the leading edge. - Monitor ServiceNow product releases, AI market trends, and competitive landscape to continuously evolve the team's capability and differentiation. - Collaborate with WW SC leadership to contribute Canada-driven innovation, best practices, and AI adoption insights to the global SC community. Performance & Operational Excellence - Define and track SC team KPIs including pipeline contribution, new logo SC coverage, AI product attachment rates, and SC-influenced revenue. - Use data and analytics to identify performance gaps, prioritize coaching investments, and demonstrate SC team impact on regional outcomes. - Ensure all solution consulting engagements meet the highest standards of quality, technical integrity, and customer value. To be successful in this role you have: Required Experience - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of progressive experience in solution consulting, presales, or enterprise technology leadership roles. - Demonstrated success leading SC or presales teams at scale, with accountability for revenue contribution and team development. - Deep expertise in AI/ML technologies - including generative AI, agentic automation, and AI governance - with the ability to connect AI capabilities to enterprise business outcomes. - Proven ability to engage C-suite executives on digital transformation strategy, with ServiceNow, Salesforce, SAP, or comparable enterprise platform experience. - Track record of building high-performing, inclusive teams with a strong coaching and talent development philosophy. Preferred Experience - Experience with ServiceNow platform across two or more product lines (ITSM, HRSD, CSM, ITOM, App Engine, Creator Workflows). - Familiarity with AI competitive landscape including Microsoft 365 Copilot, Salesforce Agentforce, and frontier AI providers (OpenAI, Google, Anthropic). - Experience in the Canadian enterprise market, with knowledge of key verticals including financial services, public sector, healthcare, or manufacturing. - Background in SC enablement program design, including onboarding, AI readiness curriculum, or early-career development initiatives. Leadership Attributes - AI-native mindset: Leads with intelligence-f

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