Human Resources Operations Specialist

Benefits

Additional Information

Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our core values drive us in our important mission of keeping people safe & informed: We're humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off As one of the fastest growing software companies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. The HR Operations Specialist is a high-touch subject matter expert responsible for some of the most employee-facing domains in People Operations: payroll, benefits administration, and leave management. You will own US payroll processing end-to-end, serve as the day-to-day point of contact for our global benefits programs, and administer complex leave cases with precision and empathy, all while keeping our HRIS (Rippling) accurate and audit ready. You will work closely with our HR Operations Manager, People Partners, Finance, and outside vendors to ensure these programs run smoothly and that employees feel supported when they need it most. This role is right for someone who wants to go deep, not wide. You are energized by getting the details right, proactive about compliance, and capable of holding space for employees navigating difficult personal moments while keeping the operational work moving. As an AI-forward company, we expect everyone on the People team to use modern AI tools: Claude, ChatGPT, and others, to work smarter, move faster, and deliver better employee experiences. In this role, that means using AI to accelerate research, drafting, audits, and documentation, while keeping the human judgment that benefits, payroll, and leave work demand. What you get to do every day: Payroll Administration (approx. 30%) Prepare, process, and audit US payroll accurately and on time, in close partnership with Finance and the HR Operations team. Own multi-state payroll compliance: tax registrations, unemployment accounts, SUI rate updates, and jurisdiction-specific requirements across all states where AlertMedia has employees. Support international payroll coordination for our global population in partnership with the HR Operations team and in-country vendors. Conduct regular payroll audits: reconcile deductions, verify data integrity across Rippling, and catch and resolve discrepancies before they become employee-facing issues. Manage payroll-related employee questions with accuracy and responsiveness. Partner with Finance on payroll reporting, cost tracking, and reconciliation. Stay current on US federal and state payroll regulations, tax law changes, and international payroll requirements relevant to our footprint. Benefits Administration (approx. 25%) Manage day-to-day US benefits administration: enrollments, life events, qualifying event changes, employee questions, and coverage troubleshooting. Support annual open enrollment end-to-end: system configuration in Rippling, employee communications, education sessions, enrollment assistance, and post-enrollment audits. Conduct regular benefits audits including carrier reconciliations, eligibility confirmations, billing reviews and resolve discrepancies proactively. Partner with Finance on monthly benefits billing and cost reconciliation. Assist in administer global benefits programs in coordination with the HR Operations team including UK, Ireland, and Mexico. Serve as the primary employee contact for benefits questions; resolve issues with empathy, accuracy, and speed. Maintain current, employee-friendly benefits documentation, resources, and knowledge base articles. Stay current on regulatory changes affecting benefits: ACA, ERISA, COBRA, Section 125, and international equivalents. Leave Management (approx. 30%) Own the full leave administration lifecycle for all leave types: FMLA, ADA accommodations, short-term disability, long-term disability, parental leave (maternity and paternity), military leave, bereavement, and state-specific programs. Serve as the employee and manager guide through leave: intake conversations, eligibility determinations, documentation, required notices, pay coordination, return-to-work planning, and touchpoints throughout. Administer global leave programs in alignment with local law: UK statutory maternity/paternity/shared parental leave, Irish parental and sick leave entitlements, Mexican IMSS maternity benefits and sick leave, Canadian provincial leave programs, and Netherlands statutory leave frameworks. Own and maintain the Leave Playbook, keeping country-specific guidance, regulatory changes, and process documentation current for the People team. Partner with HRBPs and People Partners on sensitive leave situations

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