Implementation Coordinator

Requirements

• Physical Requirements
• Work Conditions
• This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Benefits

Additional Information

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary Position Summary: The Implementation Coordinator will execute project implementation parameters including equipment and inventory tracking, training, retail and lottery developmental needs, as requested by the Product Implementation Manager. Job Functions: Work alongside the Field Service Team to lead the implementation of lottery retail technology. Manage contractors to ensure major deliverables are being met and provide communications externally and internally to ensure quality standards and expectations are achieved. Review and compile pre-implementation documentation to ensure accuracy during installs. Coordinate implementation requirements with appropriate departments. Create and update system training guides/scripts and implementation tools for the Retail Solutions portfolio. Ability to conduct, in person or virtual, full-scope innovation/systems demonstrations as needed. Conduct Train-the-Trainer and product information presentations with internal and external customers. Monitor and evaluate training program's effectiveness and provide recommendations for modifications. Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions. Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners. Work with internal teams to ensure the product technology functions as designed. Other functions and responsibilities as assigned. Position Requirements/Qualifications: Technologically adept in computers, systems, applications and specialty hardware Ability to communicate with all levels of management and customer accounts Ability to quickly grasp new technology and concepts Ability to understand and define complex workflows Ability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority Ability to travel up to 60% of the time with possible weekend travel Retail convenience industry, marketing, and lottery experience preferred but not required Excellent written, verbal, and presentation skills Excellent communication and leadership skills Proficient with MS Office products (Excel, Word, PowerPoint, SharePoint, OneDrive)

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