Telemarketer cum Receptionist Job Description (Beauty Salon)

About the role

Telemarketer cum Receptionist Job Description (Beauty Salon) Primary Objective: To manage front desk operations, provide excellent customer service, schedule appointments, and conduct telemarketing activities to promote salon services, treatments, and beauty products.

Responsibilities

• Reception & Front Desk Management
• Welcome and attend to customers in a professional and friendly manner.
• Manage appointment bookings, confirmations, and rescheduling.
• Register customers and update customer records accurately.
• Handle incoming calls, emails, WhatsApp messages, and customer enquiries.
• Ensure the reception area is clean, organized, and presentable.
• Telemarketing & Customer Follow-Up
• Conduct outbound calls to existing and potential customers.
• Promote salon services, treatment packages, memberships, and beauty products.
• Invite customers to promotional events, product launches, and special campaigns.
• Follow up on leads, enquiries, and inactive customers.
• Schedule appointments and secure customer visits through telemarketing activities.
• Customer Service
• Handle customer feedback and direct complaints to the relevant personnel.
• Maintain positive customer relationships and encourage repeat visits.
• Ensure a high level of customer satisfaction.
• Administrative Duties
• Prepare daily appointment schedules and customer records
• Register customer car access to car park
• Retrieve customer card and proper keeping after each session used.
• Process customer payments or change payment when required.
• Ensuring timely recording of all sessions used in pos
• Key Performance Indicators (KPIs)
• Number of appointments secured through telemarketing.
• Customer attendance rate for scheduled appointments.
• Achievement of sales and booking targets.
• Customer satisfaction and retention rate.
• Number of customer follow-up calls completed.
• Accuracy of appointment scheduling and customer records.

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