Associate Manager Retail Vertical
External
Nielseniq · Lima, PeruPrepare for this interview
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Responsibilities
- Develop, lead, and align strategic plans and Joint Business Plans with key retail clients to ensure value generation and effective service delivery.
- Conduct periodic business reviews with retailers to assess objectives, priorities, success criteria, and performance monitoring mechanisms.
- Demonstrate value and return on investment (ROI) through quantifiable business opportunities, insights, and outcomes, while actively sharing and incorporating client feedback.
- Build and lead executive-level and thought leadership presentations for C-level and senior stakeholders within retail organizations, focused on FMCG trends, shopper behavior, and the retailer's business performance.
- Monitor and continuously improve service quality, adjusting the Joint Business Plan as needed to reflect changes in retailer priorities or market dynamics.
- Act as the SPOC (Single Point of Contact) for assigned retail accounts, proactively monitoring customer health, satisfaction metrics (e.g., NPS), and service coverage.
- Identify, develop, and communicate growth and optimization opportunities in collaboration with Analytics, Insight, and Account Development teams.
- Lead and facilitate the retailer onboarding process, ensuring proper coordination, training, communication, and proactive management of cross-functional teams, while resolving issues or conflicts when needed.
- You are comfortable operating in a fast-paced, data-driven environment, enjoy innovating, and are motivated to bring new ideas and differentiated solutions to retail partners.
Requirements
- Bachelor's degree in Business Administration, Marketing, Industrial Engineering, or a related field.
- 5 - 7 years of experience in Retail, or related industries.
- Previous experience working with NielsenIQ data and solutions (highly desirable).
- Strong background in customer management, commercial, or marketing roles, ideally with direct exposure to retailers.
- Proficiency in Office / Google tools and CRM or business monitoring systems.
- Advanced English, both written and spoken.
Benefits
Additional Information
As a Retail Vertical Associate Manager, you will lead the development and execution of strategic and commercial activities for key retail clients, acting as a trusted advisor and primary point of contact. You will deeply understand retailers' businesses, priorities, and challenges to identify strategic opportunities and actionable insights, ensuring client satisfaction through high-quality, value-driven solutions powered by NielsenIQ. This role is responsible for meeting NielsenIQ business objectives by driving long-term partnerships with retailers, leveraging advanced KPIs, analytics, and expert solutions to support strategic planning and measurable business impact.
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