Branch Operations Manager

About the role

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We're proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/ Purpose The role of the Branch Operations Manager is to manage the performance of the branch team to achieve the company vision and business objectives. The Branch Operations Manager effectively communicates the company vision and strategy throughout the branch team whilst leading, inspiring, coaching and supporting their team members and peers to successfully implement the 'Purpose to Promise'.

Responsibilities

• OPERATIONS
• Drives operational excellence within the branch team by ensuring single systems and standards are met
• Ensures all inventories and fixed assets are maintained and controlled
• SAFETY
• Ensures branch is free of recognized hazards to stay in compliance with the standards, rules and regulations of OSHA
• Document and record all work-related injuries and illnesses
• TALENT MANAGEMENT
• Build a high performing team through recruitment, development, coaching, and leadership
• Builds and maintains a high-performance team by evaluating and coaching team members' performance, supporting appropriate training and development methods, and team building
• Provides a motivational environment in which team members exceed performance standards. Recognizes and rewards star performers
• FINANCIAL
• Develops and maintains annual budget for the assigned branch team. Monitors financial reports of the branch team to ensure budgetary compliance with Regional and Corporate goals
• Updates leadership team with results during financial review meetings including counter measures to address deficient areas
• Achieves EBITDA and ROI key financial metrics in their assigned branch team
• Monitors and actively manages the branch team as it relates financial performance, including but not limited to growth, retention, account management, and profitability for assigned customers
• Implements and follows company pricing strategy
• Drives accountability to achieve goals with direct reports
• BUSINESS PLANNING
• Develops annual budget and planning process
• Collaborates with General Manager | Vice President | Director to evaluate results, develop strategic plans, actions and success metrics that will drive the branch team forward
• Provides managerial direction and leadership to the branch team. Tracks progress on established success metrics
• Works with internal and external partners to drive directional product and service sales
• Maintains up-to-date understanding of produce knowledge & industry trends
• CUSTOMER FOCUS
• Establishes a team culture among markets and holds the team to Fortiline's standard of customer satisfaction
• Ensures all customer service complaints are handled effectively and efficiently
• Develops strategies for the branch in close cooperation with senior management
• Recommends territory configuration as appropriate using prudent business judgement, while maximizing available resources
• COMMUNICATION
• Fosters a positive working environment aligned with Fortiline's vision and core values
• Holds regular staff meetings with direct reports and participates in General Manager | Vice President | Director team meetings
• Effectively works in a collaborative manner with different work groups throughout Fortiline, including, but not limited to Finance, Human Resources, Marketing, Legal, and IT
• Effective daily management of Branch team - the staff, sales, systems and procedures should be at the standard
• Ability to read, interpret, and action documents such as sales reports, operating reports, inventory reports, financial statements, safety rules, operating and maintenance instructions, and procedure manuals
• Report as required to the General Manager | Vice President | Director on: Results, major issues and activities
• Recommendations for business improvement / growth
• Any new initiatives and ideas to achieve company business objectives
• Competitor activity and pricing
• Ability to effectively use Microsoft, Excel, Word, and Mincron
• Perform other duties as assigned
• KEY CAPABILITIES
• BUSINESS ACUMEN
• Using one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results
• Using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
• COACHING AND DEVELOPING OTHERS
• Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
• COMMUNICATION
• Conveying information and ideas clearly and concisely to individuals or

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