Tech Support & Compliance Analyst

Requirements

• Education:
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2-5 years of experience in IT support, systems administration, or similar role, preferably within a manufacturing or industrial environment.
• Knowledge:
• Strong understanding of manufacturing processes and business systems.
• Proven experience in IT infrastructure management, systems integration, and cybersecurity.
• Excellent communication, and problem-solving skills.
• Strong knowledge of Windows operating systems and desktop support
• Familiarity with Microsoft 365, Active Directory, and basic networking
• Experience with ticketing systems and remote support tools
• High attention to detail, especially with documentation and compliance tasks
• Ability to manage multiple priorities and work independently
• Understanding of cybersecurity fundamentals and access control
• Job Responsibilities
• Technical Support
• Provide Tier 1 and Tier 2 support for hardware, software, and network issues
• Respond to helpdesk tickets, troubleshoot problems, and resolve in a timely manner
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Support Microsoft 365, email systems, and business applications
• Assist with onboarding/offboarding employees (account setup, access control, equipment provisioning)
• Maintain IT asset inventory and documentation
• Compliance & Security
• Support IT compliance initiatives
• Assist in maintaining and updating IT policies, procedures, and documentation
• Participate in internal and external audits by gathering evidence and responding to requests
• Monitor user access and permissions to ensure proper controls are in place
• Help enforce cybersecurity best practices, including password policies, MFA, and endpoint protection
• Track and remediate compliance gaps or vulnerabilities
• Systems & Process Improvement
• Identify recurring technical issues and recommend long-term solutions
• Assist in system updates, patching, and maintenance schedules
• Contribute to continuous improvement of IT processes and documentation
• Support backup, disaster recovery, and business continuity efforts
• Internal and External Relationships
• This position interacts with many internal departments including Production, Quality and regularly. External relationships include vendors and suppliers.
• Physical Requirements
• About 603 Manufacturing

Benefits

Additional Information

Position Summary The IT Tech Support & Compliance Analyst is responsible for providing day-to-day technical support to end users while ensuring the organization maintains compliance with applicable IT standards, regulations, and internal policies. This role blends hands-on troubleshooting with documentation, auditing, and process improvement to support a secure and efficient IT environment.

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Company Intel

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