Outlets Manager

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Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests - as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! What you will have an opportunity to do: The Outlets Manager is responsible for the daily leadership and operational excellence of all hotel food and beverage outlets, including the Restaurant, Gift Shop, M Club Lounge, and In-Room Dining. This salaried, exempt position requires a dynamic, guest-focused hospitality professional who leads by example, fosters a culture of positivity and service excellence, and drives revenue through outstanding team performance, upscale presentation, and consistent quality standards. OUTLETS OVERSEEN Restaurant - Full-service dining, daily specials, and guest meal experiences Gift Shop/Coffee Shop - Retail outlet management, inventory, and merchandising M Club Lounge - Elite guest lounge service, amenity delivery, and loyalty engagement In-Room Dining (IRD) - Timely, accurate, and upscale in-room food & beverage delivery ESSENTIAL FUNCTIONS & RESPONSIBILITIES Operations & Scheduling Plan and manage work schedules across all outlets (AM, PM, and Mid Shifts) to align with hotel occupancy, demand forecasts, and budget targets Conduct daily stand-up meetings and pre-shift briefings to communicate critical information including covers, VIP arrivals, menu changes, and service priorities Monitor all outlet areas throughout each shift; take immediate corrective action to uphold service, cleanliness, and presentation standards Participate in the Manager on Duty (MOD) coverage program as assigned Ensure compliance with all hotel policies, local, state, and federal regulations, including sanitation and food safety standards Inventory, Ordering & Cost Control Conduct regular inventory counts across all outlets and maintain accurate par stock levels Prepare and submit purchase requisitions for food, beverage, liquor, supplies, and gift shop merchandise Monitor and manage outlet budgets; implement cost-saving measures to achieve labor and cost-of-goods targets Process and communicate invoices, purchase orders, and closing reports to Finance/Accounting in a timely and accurate manner Evaluate cost effectiveness across all operational aspects and develop profit enhancement strategies Menu Development & Beverage Program Collaborate in the development and rollout of creative, seasonal, and market-driven menus across all outlets Lead the creation of beverage menus including craft cocktails, wine pairings, and specialty offerings Design and implement rotating Happy Hour programs and Daily Specials to drive revenue and guest excitement Provide ongoing feedback and recommendations on menu items based on guest satisfaction data, sales trends, and team input Kitchen Communication & Quality Assurance Maintain consistent and professional communication with the culinary team regarding food quality, item preparation, presentation standards, and upscale execution Verify temperatures, evaluate taste and visual presentation, and ensure consistent product standards are upheld across all out

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