Field Applications Scientist I, EMEA

Responsibilities

• Responsible for providing pre- and post-sales technical and scientific support, both onsite and remote, for customers and distributors across WMG's NGS and precision enzyme product portfolio.
• EMEA-based travel (up to 75%) activities including co-travel with sales team members, meetings with key customers, providing training and troubleshooting, and participating in trade shows/conferences. Possible opportunity for further international travel.
• Provides deep product knowledge to solve customer challenges. Triages issues, troubleshoots investigations, and identifies solutions.
• Creation of training material, and presenting technical content to new or current customers or distributors.
• Inform and implement processes as a part of our EMEA-field based scientific support organization.
• Maintain expert-level knowledge of current and new NGS products and workflows, our precision enzyme portfolio and associated applications, competitor products and NGS automation support offerings.
• Provide customer and market feedback on WMG products; Identify and communicate unmet customer needs that will aid in the development of new and innovative products.
• Work closely with the commercial team to identify and support collaborations with leading research institutions and industry partners to accelerate the sales cycle, including both pre-sales and post-sales troubleshooting.
• Support marketing activities including generation of customer-facing technical content (i.e. posters, app/tech notes, white papers, webinars) as well as participating in and presenting at trade shows/conferences.
• Participate in sales, marketing, and product strategy meetings when appropriate.
• Follow best practices and documentation requirements for customer-related activities and events in CRM.
• Additional duties as required within the remit and responsibilities of the role.
• Required Qualifications and Experience
• Candidates will have the courage to initiate discussions with customers to challenge the current "status quo" and have the confidence to drive change and adoption of new concepts. Full product training will be provided.
• The following skills and experience are requirements for the position:
• MSc in Genetics, Molecular Biology, Biochemistry or related field
• 4+ Y

Benefits

Additional Information

Position: Field Applications Scientist I, EMEA Position Type: Full-Time Department : Scientific Support Location: DACH region (Germany / Austria / Switzerland). Remote. Must be close to a major airport (within 50 kms). Experience: MS required; 4+ years experience in a Field Applications role Position Summary Watchmaker Genomics (WMG) is inviting applications for the full-time position of Field Applications Scientist I, EMEA (remote) based in the DACH region. This position reports to the Associate Director, Field and Automation Support and will be mainly responsible for providing field technical support for Watchmaker's Next-Gen Sequencing (NGS) and precision enzyme product portfolios. This position will support the EMEA technical team by providing pre- and post-sales technical and scientific support, including presenting technical content to customers and distributors, co-travel with sales team members, attending and/or presenting at conferences and assisting with various marketing activities. This position is field based, with up to 75% travel within EMEA (potential for international travel outside EMEA). Prior experience with providing field application support is required. The successful candidate will be self-motivated, proactive, and thrive in a dynamic, fast-paced working environment contributing directly to our company culture and success. The position is expected to have a deep technical understanding of our current product portfolio, maintain knowledge of current and new NGS products, workflows-associated applications, competitor products and NGS automation support offerings, and identify and escalate changes in the market dynamics. This position is also accountable for providing customer feedback on WMG products, in addition to identifying unmet customer needs that will enable the development of new and innovative products.

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