Customer Experience Manager, Payroll and Benefits
External
Hibob · US$140K–$170K/yrFull-timeRemoteToday
Payroll
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About the role
Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.
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