Partner Success Executive

Responsibilities

• Lead enterprise partner onboarding from sales handoff through launch, coordinating timelines, technical integrations, and stakeholder alignment to drive fast time-to-value
• Own the full stakeholder relationship across operational, commercial, and executive levels, maintaining strategic account plans that reflect current partner goals and long-term engagement strategy
• Monitor account health proactively, identify churn risks early, and lead recovery strategies before they escalate
• Analyze partner performance independently; traffic trends, revenue, conversion benchmarks and deliver business reviews with clear insights and actionable recommendations
• Identify and convert upsell, cross-sell, and expansion opportunities through ongoing performance analysis and a deep understanding of the partner's business
• Own the expansion pipeline end-to-end, maintaining forecast accuracy and developing the commercial fluency to drive base growth
• Lead rate and commission conversations, contract renewals, and escalation handling with confidence and grounded in data
• Collaborate cross-functionally with Sales, RevOps, Data, Product and GTM teams to unblock partners, accelerate integrations, and move strategic initiatives forward.
• Synthesize partner feedback into structured product input, contributing to roadmap prioritization through a consistent voice-of-partner loop
• Mentor junior team members and take ownership of internal playbooks, processes, and feedback loops that raise the standard of the broader team

Requirements

• Proven experience managing enterprise or strategic accounts in Customer Success, Account Management, Partnerships, Digital Media, or agency environments
• Must be fluent in English; proficiency in French, Portuguese, Spanish, or Italian is a strong advantage.
• Strong working knowledge of HubSpot (ticketing, workflows, knowledge base features) or similar CRM platforms (Zendesk, HelpDesk).
• Experience with BI and analytics tools (e.g., Looker, Tableau, Power BI, Google Analytics, Mixpanel, Amplitude) to identify patterns or troubleshoot performance issues.
• Hands-on experience with Google Tag Manager, WordPress, and implementing scripts, tracking pixels, or similar performance optimization tools.
• Strong knowledge of SEO, familiarity with GEO (Generative Engine Optimization), and digital marketing fundamentals.
• Comfortable integrating AI tools into daily workflows to improve efficiency and partner outcomes (Claude, Glean, Gemini, NotebookLM, or equivalent)
• Understanding of API integrations, ability to troubleshoot and clearly document issues related to REST or GraphQL APIs.
• Basic familiarity with SQL or NoSQL databases, including running simple queries and troubleshooting.
• What to Expect from our Hiring Process
• We know your time's valuable, so here's the quick rundown of what to expect.
• Screening call with our Talent Acquisition Partner (30 minutes)
• In-person interview with the Hiring Manager (60 minutes)
• Digital exercise
• Panel interview with the Partner Success team (60 minutes)
• Final interview with our CEO (30 minutes)
• Offer & onboarding
• Please note that this process is subject to change at any point, based on additional requirements from the team.
• Why join Stay22?
• Support Travel Creators: Be part of a team that empowers travel creators to explore the world by increasing their passive income potential.
• Empower Your Growth: We hire champions and give them the opportunity to excel, skipping levels and honing their superpowers.
• Lead with Impact: We empower our team members to take charge and make a real impact in the Stay22 universe.
• Location, Location, Location: Enjoy our bright and vibrant office in the heart of Little Italy, surrounded by great shops and restaurants
• Be Yourself: Embrace a come-as-you-are dress code and a flexible work schedule.
• Comprehensive Benefits: We offer health & dental benefits, retirement plans, learning & development opportunities, and social & team-building activities

Benefits

Additional Information

About Stay22 At Stay22, we're revolutionizing how people convert online. Our AI-powered affiliate platform helps publishers, ticketing platforms, and content creators unlock new revenue streams while levelling up their audience's user experience. At Stay22, our partners don't just earn more, they deliver more. Join us and be part of something big that's shaking up the affiliate world. Position overview You're the kind of person who doesn't just manage relationships, you build them into something. As a PSE at Stay22, you own our most strategic enterprise partnerships from the moment they go live to the moment they scale past what either of you imagined. You're the face of Stay22 to some of the biggest names in travel, and the voice of those partners inside our walls. This isn't a check-in-and-report role. It's a builder's role. You'll influence product roadmaps, lead cross-functional initiatives, and help define what great partner success looks like at a company that's moving fast.

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