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Customer Supp Tech, Associate

External
Psgglobalsolutions2 logoPsgglobalsolutions2 · Grand Rapids, MI
ContractOn-site107mo ago
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Benefits

Vision insuranceFlexible schedule

Additional Information

Duration: 8 month contract (possible to extend) - Must be flexible to work any hour of the day and weekends. - Responsible for answering phones, processing emails, and processing self service tickets within industry and team guidelines using the knowledge base to resolve issues and questions. - Also will be asked to staff go-live and upgrade phone lines. - These individuals will need to be flexible in their shifts, and will be required to be onsite. - Professional demeanor, friendly, ability to follow rules and standard operating procedures, typing skills, documentation skills, as well as the ability to follow specific instructions. - Attendance and timeliness are important as well. - At least 1 year of customer support (not necessarily IT but preferably) experience. - Experience with the use of Microsoft Office products This is an urgent job opportunity. Please send your updated resume to mevangelista@visionproteam. com or call me at my number 3 13-279-1020.


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