Technical Program Manager - Marketplace Integrations

About the role

Rithum is an AI‑first organization, meaning AI is foundational to how we work, collaborate, and grow. Across all roles, employees are expected to leverage AI to move faster, work smarter, and create repeatable patterns that benefit others. AI proficiency is a core capability, reinforced through clear standards, tooling, and ongoing support. At Rithum, you contribute to advancing our AI‑first ways of working. As a Technical Program Manager, you play a pivotal role in steering the strategic direction and oversight of electronic data interchange (EDI) systems and API integrations within the organization. In this role, you serve as the project lead, fostering collaboration across various functional teams to enhance business processes, improve data accuracy, onboard new clients, and strengthen communications with partners and clients.

Responsibilities

• Provide project oversight and strategic direction of electronic data interchange systems and API integrations.
• Act as project lead and work closely with cross-functional teams to streamline business processes, improve data accuracy, onboard new clients, and enhance communication with partners and clients.
• Consults with internal teams and clients in the analysis of technical integration requirements (EDI and API).
• Organizes, analyzes, & controls the activities of the engineering and implementation teams.
• Tracks & reports development/onboarding status and communicates with teams and clients.
• Oversee documentation processes for product changes and updates.
• Manage product release cycles, coordinating between teams to ensure smooth rollouts and client transitions.

Requirements

• 3+ years client-facing technical project management experience at a B2B SaaS company
• Demonstrates comprehensive expertise in API standards and protocols, along with practical experience in API integrations.
• Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation
• Experience as an IT Project Manager - capable of leading technical teams from a strategic business standpoint.
• Ability to foster strong relationships with trading partners, vendors, and internal teams, and communicate effectively with various stakeholders to ensure alignment and project execution.
• Ability to work in fast-paced environments and manage multiple projects simultaneously.
• Bachelor's degree with 5+ years' experience in program management, preferably in the ERP, EDI, CRM or eCommerce space.
• Master's degree is a plus.
• Travel Required
• Up to 10%
• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• What it's like to work at Rithum
• When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
• At Rithum you will:
• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.
• We believe in transparency and fairness in our compensation practices.
• For this position, the expected base pay range is: $110,000-$160,000 per year.

Benefits

Additional Information

Rithum™ is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

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