Head Of Access Services/Assistant Librarian I

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The Head of Access Services/Assistant Librarian I is a supervisory position which leads and provides strategic vision for all aspects of the Access Services Department, including the Library Service Desk, circulation, course reserves, interlibrary loan, and stacks management. This position prioritizes customer service, and collaborates closely with Information Technology Services (ITS) especially to ensure the success of the co-located Library Service Desk and ITS Help Desk. Head of Access Services/Assistant Librarian I Pay Status and Classification : Exempt, Regular Full-time, In-Person. This position is not eligible for relocation assistance or visa sponsorship. Supervisor : Director of Research & Engagement Position Purpose : The Head of Access Services/Assistant Librarian I is a supervisory position which supports a seamless experience for Library users, provides strategic visioning that anticipates changing physical and digital access needs, and supports the operational functions of the Access Services Department: Circulation, Course Reserves, Interlibrary Loan, Stacks Management, and staffing the Library Service Desk to ensure patrons have access to the physical space and its resources throughout the year (including late night hours, 24/7 final exam periods, holidays when classes are in session, and during inclement weather). This position collaborates closely with Information Technology Services (ITS) especially to ensure the success of the co-located Library Service Desk and ITS Help Desk. With a commitment to prioritizing excellent customer service and strong problem-solving and communication skills, the Head of Access Services Librarian documents and updates policies and practices, communicates service changes broadly with colleagues and Library users, leads efforts to assess Access Services, and develops and implements innovative services that meet users' emerging needs. As a member of the Research & Engagement Division, the Head of Access Services Librarian contributes to, and provides leadership in, Division and library-wide initiatives, coordinates with other Research & Engagement Librarians to facilitate access to library resources, and collaborates with members of the Content & Digital Library Systems Division on projects such as withdrawals, shifts, and configuring our library services platform (Alma). The Head of Access Services Librarian also participates in Research & Engagement initiatives including reference, instruction, and outreach in coordination with the Director of Research & Engagement. The successful candidate is expected to pursue a focused program of professional development, scholarly activity, and service as described in the Union College Faculty Manual Section II.VI and Appendix V. https://www.union.edu/academic-affairs/faculty-governance-committees/union-college-faculty-manual For full consideration, please submit a current CV and a cover letter which addresses the qualifications of this position. Essential Responsibilities and Duties : Library Services Management : Assesses, revises, manages, and documents the services, policies, and workflows of Circulation, Interlibrary Loan, Stacks Management, Course Reserves, and document delivery services. Develops and implements services and policies for emerging access needs for research and course materials, with knowledge of copyright practices and consortia resource sharing. Partners with the Collection Development Librarian to develop and document workflows in support of faculty course material needs, including media digitization and course reserves. Collaborates with Research & Engagement Librarians to provide seamless patron support and communicates broadly with faculty about Library services and policies. Responsible for staffing the library to coincide with the academic calendar, including inclement weather days and holidays occurring when classes are in session. Liaises with local, regional, and national library consortia. Staff Management and Development : Develops, supervises, evaluates, and hires a diverse group of library employees (4 FTE) to ensure high quality of user experience. Implements collection and reporting of transaction data. Supports the Library Service Desk Manager as a second level supervisor for one staff member and student employees. Library Technology & Client Services (ITS) : Collaborates with Library colleagues, individually and through cross-functional teams, to improve the discovery and access to physical and digital collections with a focus on user experience, including streamlining Alma, Primo, and Coordinated Collections partnerships and workflows. Partner with Union College's Information Technology Services (ITS) to provide integrated services relating to Library Service Desk operations, Learning Commons technology, technical support for student computing, and circulating equipment. Customer Service and Relationship-building : Interprets policies and provides excellent customer ser

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