Sr. Deal Desk Analyst

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page .

Responsibilities

• Here's a closer look at this key role:
• Identify process and system improvements in the quote-to-cash process, turn those recommendations into functional requirements, and work cross functionally to get the projects built, tested, and released.
• Serve as the trusted adviser to the Sales teams on all renewal and new business-related matters.
• Execute our contract renewal strategy to drive price increases and multi-year contract commitments within our existing customer base.
• Manage a pipeline of renewal opportunities and provide business, product knowledge, and analytical support.
• Proactively work with the Sales teams to prepare contracts in advance to ensure early renewals.
• Helps Sales reps navigate Salesforce CPQ to produce accurate quotes and contracts that lead to successful wins.
• Facilitate discount approvals from Finance on deal structure.
• Create customer contracts to ensure they follow company rules and policy guidelines.
• Send contracts to customers via Docusign for electronic signature.
• Provision Catchpoint customer portal for new and renewing customers, and respond to sales provision requests as needed.
• Complete ad-hoc business operations projects as required.

Requirements

• Experience working with sales teams in a deal desk, sales operations, provisioning or commercial sales support function
• Strong communication (verbal and written) and interpersonal skills; must be able to foster & maintain strong partnering relationships with sales and internal departments
• Extremely organized, detail & process oriented.
• Ability to follow internal process.
• Exceptional analytical skills, quantitative skills and strategic problem-solving skills
• Experience or interest working with Salesforce
• Must thrive in a fast-paced environment and be able to manage multiple projects with ease.
• Self-motivated and able to work independently to complete tasks
• Interest or knowledge in web technologies and digital businesses
• Familiarity with Salesforce CPQ is preferred
• Self-motivated and able to work under pressure, dependable with deliverables and deadlines, able to multi-task
• Proven ability to effectively communicate with sales reps and internal teams, and cultivate internal relationships with all levels of the sales organization across all regions in the world
• Experience using AI tools to enhance productivity, innovation, or problem-solving.
• Click here to read our International Applicant Privacy Notice.
• LogicMonitor is an Equal Opportunity Employer
• At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowere

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