Implementation Manager (East Coast, USA)

About the role

The Implementation Manager is the architect of customer success, transforming complex workplace equity goals into measurable outcomes. You won't just implement software; you will drive category leadership by guiding enterprise customers from their first touch to full platform adoption. Your work ensures that workplace equity is predictable, measurable, and deeply integrated into our customers' DNA.As a member of the implementation team, Implementation Managers possess strong communication skills, be passionate about product adoption, manage multiple workflows, be committed to delivering customer value, and work well cross-functionally. In order to deliver the highest quality of work, cross-functional collaboration will be essential. In this role, the Implementation Manager will work closely with other team members with varying areas of domain expertise, product knowledge and strategy support.You'll have one goal in mind: delight and grow the customer and help them expedite time to value by delivering solutions that build more equitable workplaces. Why this job is exciting: Drive the transition from pay equity to full workplace equity, ensuring our platform becomes an indispensable asset for enterprise decision-making. Accelerate time-to-value by leading high-impact onboarding programs that establish Syndio as the architect of fairness within every customer organization. Deliver "Value Realization" storytelling, helping customers celebrate milestones and recognize the tangible ROI of their workplace equity journey. Partner with Revenue Marketing and Product teams to scale playbooks that turn implementation activity into predictable, long-term retention and growth. Understand the customer's org structure and the appropriate stakeholders that are critical to the onboarding, and make sure their unique needs are always being met. Define metrics and KPIs that showcase onboarding and adoption success. Ensure our users and customers are successful within their first 45, 90, 120 days of Syndio including responsibility for adoption and satisfaction metrics. The IM will be passionate about Syndio's technology solutions with a focus on technical proficiency related to product functionality and implementation. Build cross-functional relationships with Marketing, Product, and Engineering to create a unified customer experience and represent the customers' voice and insights. About you You are passionate about our mission to close pay and opportunity gaps and create fairness in the workplace You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment You have demonstrated success collaborating, communicating and working cross functionally You have experience working with and onboarding and implementing Enterprise customers on a SaaS product You are comfortable managing expectations and navigating ambiguous topics/areas to solve challenges You are deeply curious and willing to explore all aspects of the product to understand and identify new opportunities to meet customer needs You are willing to ask questions and turn to others for support and expertise. You bring empathy, calm, and confidence to help customers overcome challenges You're proactive, always two steps ahead to deliver what customers need next You have excellent organizational, project management, and time management skills You're able to own and drive initiatives within Syndio that leverage and build your skills and interests Why you'll love it here: 💰 Competitive Compensation. For this role our salary is targeted at $99-116k per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 🏆 Syndio Equity. So you can share in Syndio's success. 🏝 Flexible Vacation Policy. We encourage our team to recharge

Benefits

Additional Information

Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals. Our customers are our greatest asset. Syndio partners with many of the world's most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes. Join us in our mission to help companies make smarter pay decisions they can trust!

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