Claims Intake Analyst (FNOL)

Responsibilities

• Monitor FNOL inbox.
• Capture complete and accurate information about incidents, damage and parties involved into claims management system with high accuracy.
• Create detailed, clear notes documenting claims information.
• Assign claims to appropriate team based on claim types and complexity.
• Assists with claims payments occasionally.
• Identify potential fraud indicators and escalate appropriately.
• Follow established workflows and procedures.
• Meeting productivity targets while maintaining accuracy standards.
• Participate in quality assurance reviews.
• What you'll need to succeed
• The ideal candidate should enjoy working in a fast-paced, dynamic environment with constant change and possess the following skills:

Requirements

• Associates degree or equivalent.
• Experience in customer service role.
• Strong computer skills and ability to navigate multiple systems, including MS Outlook, Teams, Excel, Word.
• Detail-oriented with strong data entry accuracy.
• Fully bilingual. Must be able to communicate fluidly in Spanish and English (oral and written)
• Data entry accuracy and speed
• Basic knowledge of insurance terminology and concepts (preferred).
• Clear verbal and written communication
• Empathy and customer service orientation
• Problem solving skills for unusual situations
• Time management and prioritization skills
• Adaptability
• Team Collaboration
• Ready to prove your potential? We would love to hear from you.
• At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
• Enjoy benefits that take care of what matters
• Reimagining insurance to make a bigger difference to the world
• Welcome to a culture of inclusion
• AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
• AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
• Functional Area:
• CL - Claims
• AIG LATIN AM

Benefits

Additional Information

Claims Intake Analyst (FNOL) At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Intake Analyst (FNOL) in the Claims Department to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact This role is responsible for handling initial claim reports from policyholders, agents and third parties and ensuring timely and accurate claim setup into claims management system to facilitate smooth claims processing. Some of the key responsibilities of this position include:

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