Remote Credentialed Veterinary Technician

Responsibilities

• Provide medically appropriate tele-triage, patient assessment, and case direction
• Communicate diagnostic results, treatment plans, and education to clients
• Support DVMs with care delivery, medical advice boundaries, and follow-up
• Review and approve medication requests using standing orders
• Support clinics and Virtual Care Coordinators with medical inquiries and administrative needs
• Core Responsibilities
• Medical Triage & Case Assessment
• Handle escalations from Yellow AI IVR, chatbot, and text workflows when cases require human medical review
• Assess patient symptoms via phone, email, or text to determine urgency
• Determine whether a clinic visit, referral, or home monitoring is appropriate
• Provide legally compliant medical advice to Bond Vet clients only
• Escalate to DVM when needed
• Diagnostic Review & Client Communication
• Review and communicate bloodwork, fecal results, cytology, radiology interpretations, and other diagnostics
• Use standing orders for common conditions (e.g., positive fecals)
• Prepare clear, empathetic written summaries using macros and templates
• Triage any follow-up questions and route to the appropriate clinician when beyond nursing scope
• Medication Review & Approvals
• Review, approve, or deny third-party pharmacy medication requests (Chewy, Vetsource, 1800PetMeds) using standing orders or through doctor input
• Notate decisions clearly for clinics and DVMs
• Ensure regulatory compliance in all prescription-related communication
• Communication & Client Support
• Manage a high volume of emails, calls, and platform-based messages
• Support Virtual Care Coordinators with medical clarifications related to records, vaccines, heartworm tests, and prescription questions
• Follow up with clients per DVM request
• Use GoTo, Vetspire, Yellow AI, and Slack for documentation and communication
• Administrative & Clinic Support
• Assist with appointment rescheduling when clinics lose DVM coverage
• Identify urgent cases needing clinic intervention
• Relay medication fill requests to clinic teams and ensure clarity
• Platform Responsibilities
• Yellow AI IVR : receive escalations for complex or medical calls
• Chatbot : intervene when bot confidence is low or medical guidance is needed
• Text/SMS : respond to urgent medical questions escalated to the nurse layer
• GoTo : manage calls, emails, and internal ticket routing
• Vetspire : document all medical interactions, close messages, and update patient accounts
• Performance Goals
• Call goals aligned to shift volume (approx. 65 calls per standard shift)
• All prescription portals cleared by end of shift
• Email productivity consistent with shift expectations
• High accuracy and compliance with medical and documentation standards

Requirements

• 3+ years experience as a veterinary technician
• Ability to work from home with reliable access to high-speed internet (at leas

Benefits

Additional Information

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we're there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience. Remote Credentialed Veterinary Technician (LVT/CVT/RVT) $18-$22 /hour Why Join Bond Vet? Our Remote Veterinary Nurses provide an amazing experience to both clients and pets when they contact our clinics for care. You're one of the first touchpoints for our patients when they call or email, so you'll use hospitality and tact to ensure our clients are receiving high touch customer service and assistance. You'll partner with our in-clinic doctors and staff to ensure appropriate medical advice, results, and care plans are developed and communicated to our clients. Schedule: 4 days a week, 10-hour shifts, 2-3 weekends per month required based on staffing needs Shift Times (EST): 8am-6pm & 10am-8pm *We are currently considering applicants from the following states: VA, TX, GA, NC, NJ, NY, FL, CT, MA, IL, MD, DC, and PA* What You'll Get Competitive Pay : $18-$22/hour (based on experience) Comprehensive Benefits Medical, Dental & Vision Plans $0 monthly premiums for qualified individuals Mental health support programs 401(k) with partial employer match Paid Parental Leave Pet Bereavement Leave In-Clinic Pet Care Discount Generous Employee Referral Bonus (up to $8,000) Other Perks At Bond Vet, we believe the little things matter. We've designed our clinics and team experience to make everyday work life more comfortable, supportive, and fun. A Fur-ever Home Feeling: A welcoming, supportive culture where people-and their pets-truly belong. 🐾 Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most. Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.

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