EN - Reservation Agent

Responsibilities

• Manage reservations via phone, email, and online channels
• Communicate with guests prior to arrival
• Collaborate with the Front Office and other hotel departments
• Consistently offer exceptional, friendly, and engaging service
• Ensure the best options for guests while maximizing revenue through up-selling
• Recommend hotel facilities and assist guests with information and special requests
• Handle room reservation requests, enter rooming lists, and maintain accurate system data
• Excellent command of English (additional languages a plus)
• Professional, friendly, and detail-oriented
• Previous experience in a similar role is an advantage
• Knowledge of Mews system is an advantage
• Motivating financial package
• Full-time employment
• Career growth opportunities within the ACCOR network
• Learning programs through our Academies
• Opportunity to develop your talent and grow locally and internationally
• Pleasant working environment and a friendly team
• Free staff meals in the hotel cafeteria
• MultiSport card
• Discounts on hotel services

Additional Information

Reservations AgentYou are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they can expect upon arrival.

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Company Intel

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