Customer Service Clerk, Restorative Clinic, Penn Dental Medicine

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University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Customer Service Clerk, Restorative Clinic, Penn Dental Medicine Job Profile Title Clerk B Job Description Summary The Customer Service Clerk is a key component / team member in providing clinic support to healthcare providers in Penn Dental Medicine's patient clinics. Established in 1878, Penn Dental Medicine is among the oldest university affiliated dental schools in the nation. Penn Dental Medicine (PDM) is on a mission to provide the highest quality clinical and research environment for students while shaping the future of care. Join Penn Dental Medicine to live that mission every day by supporting the research and clinical needs of our patients, students, staff, and community. With PDM, not only can you maximize your career potential at an Ivy League Institution, but also you can make a real difference in the lives of our patients and students. Job Description Penn Dental Medicine has an ongoing need for Instrument Sterilization Attendants across many different departments. This posting describes the basic responsibilities and requirements for an Instrument Sterilization role. If you meet the qualifications outlined below and have an interest in being considered as positions become available, please apply to this posting. Your information will be reviewed and you will be contacted if we would like to encourage you to apply to a future posting or if we would like to learn more about your background. The Customer Service Clerk is responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the Restorative clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors. The Clerk will need to identify all instruments and materials dispensed to pre-doctoral students, defects and send small equipment out for repairs, sterilize pre-doctoral student owned electrical handpieces, as well as small miscellaneous instruments. Clerks are tasked with creating exceptional experiences for our faculty and staff by providing a high level of customer service, helping Penn Dental Medicine "Shape the Future of Care". Responsibilities include: Accurately identify individual instruments. Dispense & collect instruments, materials & small equipment cassettes, & materials dispensed in all pre-doctoral clinics. Sterilize pre-doctoral student owned electrical handpieces, small burs, and miscellaneous instruments. Disinfect and wrap small equipment. Send equipment out for repair when needed. Prepare for pre-doctoral license exams twice a year. Set up & breakdown supplies, materials, and clinic before and after exams. Work with other team members and close the clinic at the end of session. Prepare and restock for the next day the clinic is open. Cross-train and rotate throughout the other three clinics as needed based on business needs. Regularly check oxygen levels on oxygen tanks and track/accurately account for crash cart materials. Replace expired material in clinic crash carts. Other expectations of the position include: Punctual attendance based on business requirements. Take responsibility for all work activities; follow through on commitments; implement decisions that have been agreed upon; maintain confidentiality with sensitive information; acknowledge and learns from mistakes without blaming others. Consistently exhibit optimism and energy; learns new skills and performs work in different ways. Act professionally and calmly at all times when interacting with others; consistently demonstrate concern and cou

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