Regional Manager, Customer Success

About the role

As the leading low-code application development platform, OutSystems empowers organizations to build and scale applications with speed and efficiency. We are seeking a Regional Manager, Customer Success LATAM to lead a high-performing team focused on maximizing customer value, adoption, and long-term success across our LATAM regions. This role is critical in driving strategic outcomes for our enterprise customers, ensuring they realize measurable business impact from their investment in OutSystems. You will partner closely with Sales leadership and cross-functional teams - including Solutions Architecture, Professional Services, Marketing, Product, and Channel - to deliver a seamless, high-impact customer experience.

Responsibilities

• Lead and develop a team of Customer Success Managers supporting a portfolio of high-touch, enterprise customers across LATAM
• Partner with Sales Regional Vice Presidents (RVPs) to define and execute regional strategy, aligning customer success goals with revenue and growth targets
• Establish clear objectives, success metrics, and execution plans to drive consistent team performance
• Ensure alignment of goals across the team, keeping the customer journey at the center of all decisions
• Identify opportunities to improve, scale, and optimize the customer experience across the region
• Collaborate cross-functionally to proactively mitigate customer risk and remove blockers at scale
• Influence stakeholders and drive alignment in complex or sensitive situations while maintaining strong relationships
• Leverage data and analytics to inform strategic decisions and improve business outcomes
• Own monthly business reviews with CS leadership, providing insights into performance, risks, and opportunities
• Allocate accounts and resources effectively to ensure balanced coverage and maximize impact
• Recruit, mentor, and develop talent - fostering a culture of accountability, growth, and high performance
• Coach leaders and CSMs on best practices including executive engagement, value realization, and customer lifecycle management

Requirements

• 12+ years of experience in customer-facing roles within SaaS or enterprise technology environments
• Proven experience leading and scaling high-performing Customer Success teams
• Strong people leadership skills, with a track record of coaching and developing talent at multiple levels
• Demonstrated ability to partner effectively with Sales leadership to manage and grow a region or territory
• Experience working with large enterprise customers in a SaaS/PaaS model
• Strong business acumen with a data-driven approach to decision-making and forecasting
• Excellent communication and executive presence, both written and verbal
• Ability to influence cross-functional stakeholders and drive alignment across teams
• Experience with customer adoption, digital transformation, and change management initiatives
• Highly organized, adaptable, and resourceful in a fast-paced environment
• Intellectual curiosity and a continuous improvement mindset
• Comfortable working across geographies and cultures
• A sense of humor and a collaborative spirit
• How Success Is Measured
• Net Revenue Retention (NRR) and expansion within the existing customer base
• Growth in product adoption and consumption
• Strength of executive engagement across accounts
• Improvements in customer health and risk reduction
• Development of customer advocates and referenceable success stories
• Location & Language
• Based in the United States or Brazil, with flexibility to support customers across LATAM.
• Fluency in Portuguese and English required (Spanish is a strong plus)
• More about OutSystems
• We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to

Benefits

Additional Information

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Regional Manager, Customer Success - LATAM

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