Account Manager
External
Carwow · BournemouthPrepare for this interview
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Responsibilities
- Become an expert on your brands, gaining a deep understanding of their challenges, opportunities and overall performance on the Carwow platform.
- Maintain regular and proactive communication with clients, primarily through phone and video calls, to build strong and long lasting relationships.
- Provide insightful performance analysis and recommend process improvements to dealer partners to enhance their return on investment on Carwow.
- Lead the onboarding and training of new dealerships, ensuring a seamless experience and driving high retention rates.
- Take ownership of your portfolio's performance, with clear targets including the upselling of additional products and services.
- Collaborate closely with the field based Partner Success team to ensure client strategies are executed seamlessly and effectively.
Requirements
- Excellent communication skills are essential, with a strong focus on building and nurturing relationships both within Carwow as well as with external dealer partners.
- You excel at fostering connections through proactive outreach via phone calls and in-person client meetings.
- A consultative and creative problem solver, you take the time to understand each client's business, offering tailored solutions to address their challenges.
- Demonstrated ability to identify opportunities for growth and effectively upsell additional products and services to dealer partners, driving value for both the dealer partner and Carwow.
- Self-motivated, proactive, and results-driven; you take ownership of your own performance without the need for micromanagement.
- You ruthlessly prioritise the highest-impact tasks that drive business results while effectively managing the expectations of multiple stakeholders.
- A collaborative team player who works seamlessly with colleagues, particularly our field-based Partner Success team, to achieve common targets.
- Adaptable and resilient, you thrive in a fast-paced environment and quickly adjust to evolving priorities.
- Proficient in handling and analysing basic data using Excel/Google sheets.
- While automotive experience is not required, familiarity with digital marketing is highly advantageous.
Benefits
Additional Information
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! Carwow is hiring for a Account Manager to join our Get Your Car (Used Market) team, focused on car buying.
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