Customer Operations Specialist

Responsibilities

• Sales Operations & Portal Management
• Take full ownership of various customer-facing portals (EDI, 3rd party procurement sites, etc.) to ensure all documentation, certifications, and listings are current and accurate.
• Act as the internal point of contact for key accounts, resolving administrative hurdles and ensuring a best-in-class experience.
• Pricing & Inventory Control
• Manage and audit master price lists. Ensure that promotional pricing, tiered discounts, and contract-specific rates are updated accurately across all systems.
• Monitor stock levels in real time. Collaborate with the warehouse and supply chain teams to communicate lead times or stock-outs to the sales team and customers.
• Order Fulfillment & Logistics
• Oversee the order lifecycle from initial entry to final delivery, ensuring that shipping requirements and customer-specific requirements are met.
• Proactively resolve order discrepancies, shipping delays, or invoicing errors.
• Data, Analytics & Reporting
• Maintain and build dashboards in Power BI to track KPIs, sales trends, and inventory turnover.
• Perform regular audits of ERP data to ensure accuracy for the sales department.
• Qualifications & Skills
• Strong experience with Power BI (data visualization) and Excel (VLOOKUPs, Pivot Tables).
• Hands-on experience with ERP systems (preferably QAD) and CRM platforms (Zendesk).
• You enjoy problem-solving and thrive in a fast-paced environment.
• Ability to translate complex data into clear updates for the sales team and external partners.
• About Lasko Products
• Love Your Air ™
• Lasko's mission is to provide comfort you can trust.
• Our company's success is based on our culture of GRACE , with five core " Be " values outlining how we live it.
• Growth Mindset - Be Bold
• We are never the finished product ─ every failure is a data point, every setback is a setup.
• Recognition - Be Together
• We win together. We celebrate together! High performance deserves to be seen ─ named, specific, remembered.
• Authenticity - Be Real
• No masks. No politics. Show up as you are, say what you mean, and mean what you say.
• Clear Communication - Be Clear
• Say it plainly. Say it once. Say it to the right person. Clarity is kindness.
• Extreme Ownership - Be Accountable
• No blame. No excuses. Own the win and the loss. No exceptions.
• Why Join Lasko?

Benefits

Additional Information

Lasko Products , a market leader in home comfort products for over 100 years, is looking to add a Customer Operations Specialist to the sales team in our West Chester, PA headquarters. We are looking for a detail-oriented, Customer Operations Specialist to serve as the backbone of our sales operations. You will be the primary engine ensuring our sales team can sell effectively, our customers receive their orders seamlessly, and their product and portals are managed appropriately. The ideal candidate thrives as a fulcrum between Sales, Finance, and Supply Chain and can manage tasks efficiently.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Lasko Products? Share your experience