Engineering Manager, Channels & Platform

About the role

Our current Engineering Manager holds the full picture across Channels, Analytics, Agents, and Integrations. That context is bottlenecked in one person - and that's a problem we're close to feeling. We're scaling fast: Order Protection, Social Agent, Voice, and Shopping Agent are all spinning up in parallel. The team is distributed remotely across different timezones, making working hours and proper oversight hard to properly meet. This role exists to close that gap. We need someone who owns engineering execution day-to-day - taking roughly 30% of what our Engineering Manager currently holds - so they can focus on strategy, customers, fundraising, and what's next. This isn't a coordinator role. You run 1:1s, keep cycle cadence honest, write technical debt plans alongside engineers, unblock people before it becomes an escalation, and act as a genuine thought partner on the operational side. Scope changes and anything that reshapes the team are joint calls. Everything else is yours.

Responsibilities

• Developer experience (≈25%): Improve the things that slow good engineers down. You don't need permission to start. Bring structure where it adds speed, and resist adding process for its own sake.

Requirements

• 3+ years managing engineers in a product-delivery capacity - you've owned outcomes, not just people
• Based in a European timezone (UTC to UTC+3) - this role exists specifically to be close to engineers our Engineering Manager can't reach from their timezone
• Startup or scale-up experience: you know what it feels like when there's no process and no safety net
• Technical credibility - not the best engineer in the room, but credible enough that senior engineers route hard problems to you, not around you
• Genuine AI/LLM fluency: you understand agentic systems, evals, and model reliability -` not just that "AI is changing everything"
• Experience with security, compliance, or SOC-adjacent work
• Worked in a product company without a dedicated TPM or staff engineer as a crutch
• Experience managing senior engineers who don't need managing in the traditional sense - they need a thought partner, not a process owner
• What we're not looking for
• Someone who needs a fully defined process to operate
• Someone who comes in wanting to redesign the org or introduce career ladders before shipping anything
• Someone whose answer to "what did your team ship?" is "that was a PM call"
• Someone whose primary achievement track is headcount growth, org structures, or reporting lines
• Someone pitching a VP trajectory or dotted-line authority on day one
• What success looks like
• Day 30: You've run two 1:1 cycles with each engineer on the team. You own the Channels and Analytics weekly cadence - our engineering leadership is out of the loop, but understands what's happening. You've read the last quarter of Linear, mapped the codebase shape, and met every integration ow

Benefits

Additional Information

Meet Siena Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint-from support conversations to shopping experiences to voice and social media interactions. Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human. We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better. The team We're a small, distributed team that punches way above our weight. Every person here has outsized impact because we've built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with. If you're excited about building something that doesn't exist yet, keep reading. We're building agents that don't just respond to customers-they remember them, learn from every interaction, and connect experiences across channels.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at siena? Share your experience