Student Services Assistant

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Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 3 (Gr5) Job Title Student Services Assistant Department Administrative Support | Department of History Compensation Range $4,314.00 - $4,532.00 CAD Monthly Posting End Date July 6, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date Ongoing At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Job Summary As a member of the Department of History's Student Services Team, the Student Services Assistant serves as the first point of contact for all current and prospective students in the Department of History, providing information and assisting in the resolution of complex issues. The incumbent provides course, program, student, TA and administrative support across both the undergraduate and graduate programs by portfolio, as well as handling events, communications and website updates related to student services. Their portfolio includes straightforward scheduling, non-instructor TA positions, and the less intensive masters students admission process. Organizational Status Reports to the Student Services Manager (SSM), works collaboratively with the Student Services Coordinator and the Administration Coordinator. Takes direction from the Head, Administrator, Undergraduate Advisor, Associate Heads Undergraduate (AHU) and Graduate (AHG), as appropriate. Interacts regularly and collaboratively with students, faculty, and staff of the History Department. Liaises with student services units across UBC. Work Performed Student Services - Program Suppor t Course portfolio: 300, 500 and 600 level courses Implements summer and winter schedules as directed by the SSM, AHU and AHG for the more straightforward course levels (no discussion sections, smaller sizes) in all relevant software and platforms. Updates course caps, classrooms, schedules and makes other course related changes as directed Arranges Student Evaluations of Instruction (SEoI), ensuring all faculty and Teaching Assistants have their courses properly reviewed Coordinates final exam requests and standing deferred exams Prepares documentation, tracks, and ensures accuracy of curriculum items in UBC Calendar Lead Hand - 300 Level TA's Acts as lead hand to TA's for 300 level courses, including onboarding new students, ensuring that required training is completed, tracking attendance at orientation and other events, coordinating supervisor check-ins and reviews, and coordinating room bookings for office hours. Escalates complex issues and concerns to the Student Services Manager and/or Administrator as appropriate Initiates and monitors TA appointments in Workday as HR Analyst Prepares, distributes and tracks TA offer letters, as directed by the SSM Undergraduate Student Portfolio: Majors, Minors, General Acts as Department point of contact for student study abroad initiatives including researching opportunities, liaising with UBC Go Global & the Visiting International Research Students (VIRS) programs, planning information sessions and coordinating communications Provides registration support Graduate Student Portfolio: MA students Handles masters admissions processes in eVision including: receiving and tracking online applications, providing initial analysis of transcripts, addressing missing information, sending completed files to the Graduate Committee, implementing Committee admissions decisions, preparing official rejection and acceptance letters as well as the welcome package for incoming students. Maintains current and historical MA student records across multiple spreadsheets Coordinates the language requirement for graduate students under current department policy Student Services - Outward Facing (Undergraduate - Majors, Minors, General, Study Abroad Initiatives) As the first point of contact for in person enquiries and the main user of hist-undergrad@ubc.ca , provides information to potential and existing students on all aspects of primarily History's undergraduate program (admissions, academic policies and requirements, awards and scholarships, program procedures, course scheduling, etc.). Refers students to Student Services Manager (SSM), the Undergraduate Advisor, Associate Head - Undergraduate (AHU), or other UBC units as required for more complex queries requiring policy interpretation. Acts as the front-line receiver of student concerns or complaints connected with courses, instructors, or registration, referring students with complex or difficult issues to the Undergraduate Advisor or Students Services Manager, as appropriate Refers students to appropriate support services both o

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