Customer Service Specialist (PLUK)

Benefits

Additional Information

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We Make It Easy for clients to do business with Pru Life UK and nurture loyalty in them. Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center. Provides Excellent Customer Service in all Customer Centers nationwide through: - providing accurate and timely response on product and policy related inquiries - influence customers to utilize various digital tools. - pre- screening of New Business Application using Front End Pre-screening Tool - processing of Payments received at the Customer Centers - pre-screening and processing of Aftersales Transactions (PAD, Claims, etc.) - monitoring and issuance of Agent's Provisional Receipts - encoding and monitoring Post-dated checks - providing administrative support to branch and agencies - delivering business development activities required at the Customer centers through various Conservation activities - handling account management in partnership and coordination with Agency Sales and Marketing - handle relieving function to other Customer centers as needed - providing support in the regular quality review of transactions and new initiatives Inquiry Management Receive and respond to inquiries and requests from customers over-the-counter or via email or phone at first contact. Log, refer, provide recommendation and coordinate possible resolution of complex complaints to back-end office if beyond the work scope, signing and functional authority of the branch Guide policyholders in the ease of enrollment and use of customer portal Resolves product or service problems by clarifying the customer complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution Attracts potential customers by answering product and service questions suggesting information about other products and services Gather more in-depth information, including detailed insights into the prospect's budget, needs and authority to purchase . Classify and refer Sales Leads to Distribution those with longer term potential New Business R elated Transactions Receive and pre-screen new business applications using the Front-End Pre-screening tool. Ensure accuracy, completeness, neatness and propriety of the applications Received in accordance with the Company's underwriting policies. Communicate and follow up outstanding new business application requirements from agents and facilitate submission to Head office. Handle receiving of Policy Contracts from the Head office and control/ maintain a record of Policy Contracts released to the Agents; encode New Business Policy Delivery Form (NBPDF) in the system. Prepare the Transmittal Report and coordinate dispatch of new business applications to Head Office. Handle the basic inquiries of Agents on digital application. After Sales Services Receive and pre-screen all after-sales applications (e.g. claims, withdrawal, top-up, amendments, reinstatements, etc.) using Checklist of requirements. Receive and facilitate submission of complete licensing requirements of new agents. Ensure accuracy, completeness, neatness and propriety of the applications in accordance with the Company's after-sales guidelines. Process minor amendments and reinstatement application from Php 500,000.00 , non-medical and standard rating only. Compute reinstatement, loanable amount, premium rate, dividends and loan interest of the Policy Provide quotations on Premium Holiday, Self-liquidating, Fully-paid , etc. of the Policy Prepare and sign loan repayment schedules, loan statement , certification for visa purposes, and other letters in answer to inquiries, complaints and follow up. Prepare the Transmittal Report and coordinate dispatch of transactions/documents to Head Office. Financial related Transactions Receive, post and account payments made over the counter (Cash and Check) and other method (ADA, Credit Card, etc.) from clients ( eg agents, policyowners, and representatives) Accomplish and timely submits Daily Collection Report Disburse petty cash fund not exceeding the limit of Php 1,500.00; prepare petty cash replenishment requests with accompanying documents / reports; control and monitor the petty cash fund in the branch. Handle encoding of Post-dated checks (PDCs) in the "Post-dated Check Monitoring System" (PDC-MS). Log the assignment, re

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at prudential? Share your experience