Motorcycle Progressor - Macclesfield
External
Superbike Factory · Sk102nzPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Founded in 2010, we've grown fast and continue to expand rapidly. Our workshops are the engine room of our business, and we pride ourselves on delivering safe, road-ready bikes to every customer. Our Culture We don't just fix bikes - we build a culture where teamwork fuels success, innovation drives change, and passion creates smiles. You'll be trusted to take ownership, encouraged to keep learning, and supported by a team that's got your back. We have an exciting opportunity for a Motorcycle Progressor to join our rapidly growing team across our three UK sites. In this role you will ensure that motorcycles are prepared for collection, providing exceptional customer service, and maintaining high presentation standards. This role involves liaising with various departments to meet customer expectations throughout the motorcycle collection process, ensuring a seamless and satisfying experience. What You'll Be Doing Day-to-Day: Provide exceptional face-to-face customer service, ensuring that customers feel welcomed and valued during their visit Ensure that motorcycles have passed through the workshop and are ready for customer collection Manage direct interactions with customers, addressing any concerns and ensuring that all aspects meet their expectations upon collection Coordinate with sales and workshop departments to fulfil customer requirements effectively Conduct pre-collection inspections to identify and resolve any issues before the customer arrives Ensure that motorcycles are cleaned to a high standard and presented appropriately for collection Manage stock levels to ensure motorcycles for sale are effectively displayed in the showroom Accurately book bikes into the system and manage related documentation and records. Photograph motorcycles for online listings, ensuring high-quality images represent the bikes accurately
Requirements
- Essential:
- GCSE English & Maths at Grade C or Grade 4 and above or equivalent
- Previous experience in a customer service role demonstrating the ability to work under pressure
- Proficient with CRM systems and Microsoft Office
- Previous experience in valeting vehicles or motorcycles is preferred
- Strong organisational skills with the ability to manage multiple priorities, alongside excellent verbal and written communication and interpersonal skill
Benefits
Additional Information
Motorcycle Progressor - Macclesfield Salary: £27,262.95 Location: SuperBike Factory, Macclesfield Employment Type: Permanent, Full time
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at SuperBike Factory? Share your experience