Sr. Technical Engineer (SQL, Java) - Customer Support (High Tech)

Requirements

• Bachelor's degree or equivalent experience in Computer Science, Engineering, or a related discipline.
• 4+ years of experience in enterprise application support, customer support or data operations roles.
• Strong expertise i n SQL and Relational DB s (Oracle preferred) for troubleshooting and data analysis
• Working knowledge of Java/J2EE applications for logs review and basic debugging (not core development)
• Hands-on experience working in data processing environments (files, feeds, integrations, batch jobs)
• Experience supporting customer-facing production systems, including incident management and escalations.
• Good understanding of High-Tech/Semiconductor industry concepts, subch as product hierarchies, pricing, channel data, revenue process etc.. data flows
• Ability to analyse issues across raw data, application logic, and database layers.
• Strong analytical, communication, documentation, and customer-facing skills.
• Ability to multitask and operate effectively in a fast-paced, global support environment
• Additional skills:
• Exposure to ITIL-based processes (Incident, Problem, Change Management).
• Experience with ticketing systems (e.g., Service Cloud, Jira or Zendesk) and monitoring tools.
• Familiarity with release management, deployments, and regression testing.

Additional Information

This role provides advanced, customer-facing data and application support for enterprise SaaS solutions serving High Tech and Semiconductor industry customers. The Sr. Technical Engineer acts as a senior escalation point for data, integration, and production issues, with strong emphasis on SQL-driven analysis, data integrity, and business continuity. The role is hands-on and support-oriented, requiring deep experience in data troubleshooting, understanding of semiconductor business processes, and close collaboration with cross-functional teams. About Model N Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world's leading companies across more than 120 countries. For more information, visit www.modeln.com.

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