IT Technician

Responsibilities

• This role is responsible for installing, troubleshooting, maintaining, and improving hardware and software of the organization.
• Basic Hardware Knowledge:
• Must be able to set up a computer (monitor, keyboard, as well as other equipment).
• Must be able to troubleshoot Windows and Apple devices.
• Must be able to troubleshoot basic server and network issues for devices.
• Demonstrate ability to troubleshoot and display understanding of Microsoft's core applications and operating systems (Office, RDP, as well as other systems).
• Exhibit ability to manage users in Active Directory.
• Communicate with team members and outside contractors/providers with clarity and in a professional and timely manner.
• Tracks, monitors, and resolves tickets in ticketing system.
• Exhibits excellent customer service that results in team member positive perception and satisfaction with IT experience.
• Track, monitor, and resolve tickets in ticketing system.
• Exhibit excellent customer service that results in team member positive perception and satisfaction with IT experience.
• Track and monitor inventory.
• Display and exhibit ability to work on a team and communicate effectively.
• Uphold and incorporate the core values, mission, and philosophy of Pediatrics Plus into all job responsibilities.
• Participate in one-on-one meetings with leader.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• What you have:
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Basic computer skills which include a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software.
• Ability to handle multiple tasks in a very busy environment.
• Ability to read and interpret documents such as safety rules, policies, and other company documents.
• Ability to author routine reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Reports for work dressed appropriately and complies with company policies regarding the dress code.
• Ability to maintain regular and punctual attendance.
• Ability to complete tasks in a timely manner.
• Travel will be required.
• Education/Certification/Experience:
• High school diploma or equivalent.
• 3+ years' experience in a related field, preferred.
• Must possess a valid driver's license in the state of Arkansas.
• Physical Demands:
• #IND456
• Full Time
• Compensation starts at $22/hour

Benefits

Additional Information

We are currently seeking an IT Technician to join our team of highly qualified professionals that share our vision of Empowering Children to Conquer their World!

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