District Onboarding Manager (Contract, Remote)

Responsibilities

• You're comfortable managing a portfolio of ~30 projects during a short span of time (June 2026-September 30, 2026).
• Oversee and project manage the district onboarding process.
• Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support.
• Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders.
• Create an internal and external project plan that aligns to customer goals.
• Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones.
• Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed.
• Understand ClassDojo's products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo.
• Work with the broader Customer Success team to continuously build and iterate on efficient systems and processes.

Requirements

• 2+ years of project management and/or customer success manager experience in a SaaS environment
• Proven ability to independently manage 30+ projects on tight deadlines with a high level of organization and accuracy
• Strong written and verbal communication skills
• High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
• Experience working on cross-functional projects with multiple internal stakeholders
• Experience in EdTech and implementing SaaS products for K-12 schools and districts
• Ability to learn new technology and products quickly
• Familiarity with tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion
• Bonus experience:
• Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe)
• Experience in high growth organizations
• Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting
• Experience with ClassDojo as a teacher or administrator
• This is a short-term contract position from June to September 30. The role is 40 hours per week, with an expected schedule of ~9:00 a.m. to ~5:00 p.m., Monday through Friday, in your local time zone.
• ClassDojo takes a number of factors into consideration when determining final contract rates, including geographic location, experience, and skillset. The hourly rate range in the United States is estimated between $35/hr - $50/hr.
• [1] Some more context:
• (If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the h

Benefits

Additional Information

ClassDojo's goal is to give every child on Earth an education they love. We started by building a network that connects teachers, children, and families. ClassDojo's flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to share what's happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 million children in ~180 countries, with a team of just ~200 people [1]). We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide. We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We're building a company where the most talented people want to work. We believe you'll do the best work of your life here-and you'll pioneer the future of education, too.

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