1 year Contact Centre Customer Service Officer #HJOT
External
Recruit Express · SingaporePrepare for this interview
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Requirements
- A level / Diploma in any discipline
- Strong communication and interpersonal skills
- Customer-focused with the ability to handle enquiries professionally and empathetically
- Meticulous, organised, and able to work independently as well as in a team
- Interested candidates are invited to email your resume to:
- jen.ooi@recruitexpress.com.sg
- Jenalyn Ooi Huai Sian (R1765551)
- Recruit Express Pte Ltd
- Company Reg. No. 199601303W
- EA Licence No. 99C4599
Additional Information
Job Responsibilities: Understand customers needs and provide accurate, customer-centric information and resolutions Manage cases from initial enquiry through follow-up and closure, ensuring timely updates and resolution Deliver high standards of customer service and maintain positive customer experiences Accurately document interactions, enquiries, escalations, and outcomes in the case management system Escalate complex cases appropriately and follow through until closure Prepare reports and maintain accurate records of customer interactions Support service improvement initiatives by identifying trends and feedback from customers Perform other duties assigned by supervisor
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