Manager, Floor Operations

Responsibilities

• Clinical Operations & Facility Oversight
• Serves as an operational lead for the facility under the direction of the Director, Clinical Operations and Vice President, Clinical Operations.
• Supports the planning, implementation, and ongoing management of operational workflows and clinical support functions that promote timely, safe, effective, equitable, and recovery-oriented care delivery.
• Directs and supports day-to-day facility operations, including inpatient and integrated service operations, patient flow coordination, and operational support across departments.
• Monitors operational workflows and identifies opportunities to improve efficiency, throughput, service delivery, and overall facility performance.
• Collaborates closely with providers, clinical leadership, and interdisciplinary teams to ensure operational standards and service expectations are consistently achieved.
• Leadership & Team Development
• Supports the recruitment, onboarding, development, coaching, performance management, and retention of operational and support staff.
• Fosters a collaborative, accountable, and service-oriented culture through leadership visibility, staff engagement, coaching, and recognition initiatives.
• Provides training, guidance, and operational support to staff across clinical and administrative functions while maintaining operational readiness to support staffing coverage needs when necessary.
• Participates in after-hours operational support coverage on a rotating basis.
• Quality, Compliance & Safety
• Supports implementation and oversight of quality improvement initiatives, regulatory readiness activities, and operational compliance standards.
• Partners with clinical and operational leadership to maintain readiness for audits, inspections, accreditation reviews, and regulatory requirements.
• Promotes a culture of safety and continuous improvement by utilizing operational and patient experience data to identify trends, mitigate risks, and support process improvements.
• Ensures operational processes are completed accurately, timely, and in compliance with organizational policies, procedures, and established service standards.
• Financial & Administrative Operations
• Assists with management of clinic schedules, payroll processes, supply ordering, and operational reporting to support efficient resource utilization and budget performance.
• Coordinates facility maintenance, environmental needs, and equipment management in collaboration with

Benefits

Additional Information

We're not just behavioral health people-we're crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

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