Sales Coordinator

About the role

As the Sales Coordinator, your role is to maximize the customer's (retailers) in-stock position via prompt order processing, generation of reports and accurate maintenance of data systems in line with the requirements of the Australian and New Zealand Account Team, and provide high standard of service to all customers. What Your Impact Will Be: 1. Order Processing Ensure all orders are processed, released and supplied in full and on time, in accordance with customer trading terms and delivery requirements. Process all sales orders within a 12-hour turnaround period. Maintain a system to manage customer back orders to ensure that the order is supplied in full once stock has become available. Monitor product codes, pricing, quantities and delivery windows to ensure accurate and efficient delivery of orders and to minimize return/credit claims. Manage and maintain data integrity of customer ordering system in line with the requirements of the Account Teams (e.g. EDI) 2. Sales Support & Customer Service Develop and maintain strong and co-operative relationships with Account Team members and external parties. Input and maintain forecast in accordance with specific order requirements as determined by the Account Teams. Determine shipping priorities in conjunction with the Account Team on a weekly basis. Recommend actions to the Account Teams that will capture sales opportunities (eg. via the generation of the following reports - unshipped/supply ratio report, open/back order reports, forecasts vs bookings). Ensure complete visibility of customer order status, through clear daily communication to all stakeholders. Assist with the growth targets for NZ by providing the NZ Team with key data and reports to assist with maximising sales orders. 3. Other Duties Develop and maintain procedure manuals to facilitate a best practice approach with the Sales Administration Team. Maintain the integrity of the data held with ISIS as directed by the Business Team Provide Sales Administration expertise in all meetings and in special project teams when required. Report on lost sales and unshipped items by order. Mattel is a leading global toy and

Requirements

• Advanced computer skills (Microsoft Office and AS400)
• Fast and accurate key punching skills.
• Previous experience in a Sales Administration role.
• Experience with Electronic Data Interchange (EDI), an advantage.
• Effective communication skills, both written and verbal.
• Strong numeric skills
• Attention to detail
• Works well under pressure
• Key Characteristics:
• Customer focus - develops and sustains productive customer relationships both internal and external, polite but firm when necessary, patient and calm under pressure.
• Team orientation - able to work effectively in a team environment.
• Passion - enthusiastic and energetic.
• Adaptability - flexible, open to change.
• Follow-up - strong attention to detail, systematic, well organized, manages time effectively.
• Initiates action - proactive, able to use own initiative, innovative. Sets own high standards, establishes procedures to ensure work is completed efficiently, assumes responsibility for successfully completing tasks.
• Applied learning - fast learner, learns through application and applies new learning on-the-job.
• How We Work:
• We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
• Our Approach to Flexible Work:
• We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

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