Patient Engagement Specialist- Contract

Responsibilities

• Schedule patient sessions and provide reminders about upcoming sessions
• Complete task tickets as assigned to ensure patient schedules are accurate
• Outreach patients at risk for churn in the program.
• Help identify engagement strategies for patients throughout their program journey with Aviary Health
• Communicate with providers and other care team members about patient scheduling delays or changes
• Engage with patients using chat system, email, video conference, and phone
• Educate patient about program offerings and use of the Aviary Health app
• Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient's personal device
• Collect regular feedback from patients and share insights with the Operations Team
• Your Past Experience
• 1-3 years of customer support experience
• Preferred 1+ years of healthcare experience
• Tech support background
• Experience with Android and Apple operating systems
• Excellent verbal communication skills
• Excellent writing skills
• Patient scheduling
• Excellent attention to detail
• Organized; strong ability to prioritize work appropriately and manage time
• Patient Retention and Outreach

Requirements

• Quiet workspace with consistent, high-speed internet access
• Reliable computer with headphones/headset if needed
• Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)
• *Note: This is a 1099 contractor position

Benefits

Additional Information

Patient Engagement Specialist - Contractor Only Job Title: Patient Engagement Specialist Classification: Part Time/1099 Contractor Work Structure: Fully Remote Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET Team: Clinical Operations Reporting to: Senior Manager, Cardiac Rehab Location: United States Compensation: $20-$22 per hour *(based upon level of experience)

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