Leasing and Tenant Services Specialist

Responsibilities

• Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process
• Prepare and manage lease agreements, renewals, and related documentation
• Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances
• Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management
• Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently
• Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking
• Maintain up-to-date tenant records, lease files, and property data within property management systems
• Provide regular updates to property owners on occupancy, maintenance status, and tenant matters
• Required Qualifications
• 1+ years of leasing or property management experience within the US residential real estate market
• Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination
• Working knowledge of US leasing practices, rental agreements, and tenant management processes
• Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar
• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered.

Requirements

• Experience in leasing for multi-family or single-family residential portfolios in the US
• Knowledge of US fair housing laws and tenant rights regulations
• Familiarity with online listing platforms such as Zillow, Apartments.com , or similar
• Spanish language proficiency
• Tools & Technology
• AppFolio, Buildium, Yardi, Propertyware, or similar
• Google Workspace
• Slack, Zoom
• Zillow, Apartments.com , or similar listing platforms
• Task and project management tools (Asana, ClickUp, Trello)
• We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Benefits

Additional Information

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title: Leasing and Tenant Services Specialist (US Property Management) Location: Remote Time Zone: US Time Zones (EST-PST) Role Overview We are looking for a proactive and tenant-focused Leasing and Tenant Services Specialist to support leasing operations and tenant experience across a US residential portfolio. This role is central to keeping occupancy rates high, tenants satisfied, and properties well-maintained. You will handle everything from leasing inquiries and lease renewals through to maintenance coordination and rent follow-up. Prior hands-on experience working in US property management is essential - candidates without this background will not be considered.

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